Tourism – Certificate II

This traineeship is for individuals who want to be employed as an office assistant or receptionist within a range of tourism enterprises, a meet and greet guide or attendant at a museum or other attraction. Trainees will learn sales and operational skills as well as customer service skills.

HSC credit ATAR pathway
3 No

This Traineeship will suit you if you would like to gain a range of skills suitable for jobs in the tourism industry. Training focuses on customer service and providing tourism advice, using business technologies and dealing with customers from diverse backgrounds. You will learn to be either an office assistant for a small tour operator, a receptionist and office assistant for a professional conference organiser or a retail travel agency or a retail sales assistant in an attraction or a museum attendant.

Outcome on completion of your HSC

  • Certificate II in Tourism SIT20116 in SIT Tourism, Hospitality and Events Training Package

  • Pathway towards a Traineeship in Certificate III Tourism SIT30116 in SIT Tourism, Hospitality and Events Training Package

Course delivery

  • Both on the job and off the job and can be delivered face-to-face, flexibly or mixed mode.

  • The SBT term is calculated in months from the date of commencement to 31 December of the HSC year

Commitment required

  • Undertake a minimum of 100 days in paid employment and training.

  • Undertake the Certificate II Tourism as part of your HSC.

  • The employment and training can be undertaken during school time, after school and during school holidays.

How will you be assessed?

  • Both on the job and off the job through written tests, project work and practical exercises.

Course ATAR eligibility HSC unit credit



Maximum of 3 units over two years towards your HSC for the formal training component (VET course).

Industry-based Learning course



This optional course recognises the significant work component involved in the school based trainesship.

The course offers an additional 4 units credit towards your HSC.

This HSC VET course does not contribute towards the calculation of the ATAR.

Download the course factsheet

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