Contact us
Contact us by phone
Call 1300 338 278 (toll free) during our business hours, 8am to 5pm, Monday to Friday, and choose from the phone menu options as below.
Press 1 - Status of your child’s application or eligibility for transport
Press 2 - Request to change your child’s transport arrangements
Press 3 - Appeal for a child’s application for transport
Press 4 - General feedback about your child’s ASTP experience
Press 1 - Run enquiries
Press 2 - Payment related enquiries
Press 3 - Driver and compliance enquiries
Press 4 - Assisted Travel Support Officer (ATSO) enquiries
Press 5 - Contract management enquiries
Press 6 - Technical enquiries
Press 1 - Status or eligibility of a child’s application for transport
Press 2 - Behavioural and/or support enquiries
Press 3 - General enquiries
Press 4 - Technical enquiries
Press 1 - Becoming an ATSO or the status of your expression of interest
Press 2 - Payment related enquiries
- Press 1 - Ordinary pay enquiries
- Press 2 - Leave and Overtime enquiries (redirects to EdConnect)
Press 3 - Training enquiries
Press 4 - Technical issues
- Press 1 - DoE staff portal enquiries including password resets (redirects to EdConnect)
- Press 2 - Other technical enquiries
- Press 0 at any time in-case of a home alone or genuine ASTP emergency.
- Press # to return to the previous phone menu option.
- Download the ASTP phone menu options (PDF 75 KB).
Contact us by email
Please include a clear email subject and description of your enquiry, including your full name and contact details.
Parent or caregiver enquiries
parent.astp@det.nsw.edu.au
Eligible Service Providers (ESP) enquiries
contractors.astp@det.nsw.edu.au
School enquiries
schools.astp@det.nsw.edu.au
Assisted School Travel Officers (ATSO) enquiries
atso.astp@det.nsw.edu.au
Technical support
See our technical support page for issues relating to ASTP Online, DoE Portal or myGov.
Alternatively, please email businessassurance.astp@det.nsw.edu.au