Contact us

Contact us by phone

Call 1300 338 278 (toll free) during our business hours, 8am to 5pm, Monday to Friday during school terms, and 8am to 4:30pm during school holidays, and choose from the phone menu options as below.

Press 1 - Status of your child’s application or eligibility for transport

Press 2 - Request to change your child’s transport arrangements

Press 3 - Appeal for a child’s application for transport

Press 4 - General feedback about your child’s ASTP experience

Press 1 - Run enquiries

Press 2 - Payment related enquiries

Press 3 - Driver and compliance enquiries

Press 4 - Assisted Travel Support Officer (ATSO) enquiries

Press 5 - Contract management enquiries

Press 6 - Technical enquiries

Press 1 - Student’s application, eligibility, Run or current transport arrangements

Press 2 - Behavioural and/or support enquiries

Press 3 - Discuss the appeal application process

Press 4 - Technical enquiries

Press 1 - Becoming an ATSO or the status of your expression of interest

Press 2 - Payment related enquiries

 - Press 1 - Ordinary pay enquiries

 - Press 2 - Leave and Overtime enquiries (redirects to EdConnect)

Press 3 - Training enquiries

Press 4 - Technical issues

 - Press 1 - DoE staff portal enquiries including password resets (redirects to EdConnect)

 - Press 2 - Other technical enquiries

  • Press 0 at any time in-case of a home alone or genuine ASTP emergency.
  • Press # to return to the previous phone menu option.
  • Download the ASTP phone menu options (PDF 75 KB).

Contact us by email

Please include a clear email subject and description of your enquiry, including your full name and contact details.

Parent or caregiver enquiries
parent.astp@det.nsw.edu.au

Eligible Service Providers (ESP) enquiries
contractors.astp@det.nsw.edu.au

School enquiries
schools.astp@det.nsw.edu.au

Assisted School Travel Officers (ATSO) enquiries
atso.astp@det.nsw.edu.au


Technical support

See our technical support page for issues relating to ASTP Online, DoE Portal or myGov.

Alternatively, please email businessassurance.astp@det.nsw.edu.au

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