Contact us

Contact us by phone

Call 1300 338 278 (toll free) during our business hours, 8am to 5pm, Monday to Friday, and choose from the phone menu options as below.

Press 1 - Status of your child’s application or eligibility for transport

Press 2 - Request to change your child’s transport arrangements

Press 3 - Appeal for a child’s application for transport

Press 4 - General feedback about your child’s ASTP experience

Press 1 - Run enquiries

Press 2 - Payment related enquiries

Press 3 - Driver and compliance enquiries

Press 4 - Assisted Travel Support Officer (ATSO) enquiries

Press 5 - Contract management enquiries

Press 6 - Technical enquiries

Press 1 - Status or eligibility of a child’s application for transport

Press 2 - Behavioural and/or support enquiries

Press 3 - General enquiries

Press 4 - Technical enquiries

Press 1 - Becoming an ATSO or the status of your expression of interest

Press 2 - Payment related enquiries

 - Press 1 - Ordinary pay enquiries

 - Press 2 - Leave and Overtime enquiries (redirects to EdConnect)

Press 3 - Training enquiries

Press 4 - Technical issues

 - Press 1 - DoE staff portal enquiries including password resets (redirects to EdConnect)

 - Press 2 - Other technical enquiries

  • Press 0 at any time in-case of a home alone or genuine ASTP emergency.
  • Press # to return to the previous phone menu option.
  • Download the ASTP phone menu options (PDF 75 KB).

Contact us by email

Please include a clear email subject and description of your enquiry, including your full name and contact details.

Parent or caregiver enquiries
parent.astp@det.nsw.edu.au

Eligible Service Providers (ESP) enquiries
contractors.astp@det.nsw.edu.au

School enquiries
schools.astp@det.nsw.edu.au

Assisted School Travel Officers (ATSO) enquiries
atso.astp@det.nsw.edu.au


Technical support

See our technical support page for issues relating to ASTP Online, DoE Portal or myGov.

Alternatively, please email businessassurance.astp@det.nsw.edu.au

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