ASTP Mobile App for Drivers - Login with your WWCC

Disclaimer: The information contained in this video, including names, addresses, contact details and images, have been created for demonstration purposes only.

• Login authentication is only required for first time login, if you logout, or 30 days have passed. This ensures your access remains regularly secured.
  
• To start, open the ASTP Mobile App for Drivers on your mobile device.
• Enter your WWCC Number starting with ‘WWC’ and ending in ‘E’.
• The ‘Get passcode’ button will change to red once the WWCC Number is entered correctly.
• Tap ‘Get passcode’ to receive the passcode as a text message.
  
• Enter your temporary 6-digit passcode to continue.
• Create a 4-digit PIN of your choice to be used to open the app.
  To learn more, watch our ‘Login with PIN, Forgot/Reset PIN, Logout’ how-to video available on our website.
  
• Enter your chosen 4-digit PIN again to confirm.
  
• Finally, enter your saved 4-digit PIN to login.
  
• Read and understand the location data collection disclaimer and tap ‘Continue’.
  
• For the app location features to work correctly, choose ‘Precise’ and ‘While using the app’.
• Once the login authentication is complete, you will see the ‘My Runs’ page, and are ready to begin using the app.

Learn more: Watch more how-to videos on the ASTP website by navigating to Contractors > ASTP Mobile App for Drivers.

ASTP Mobile App for Drivers - Login/Reset your secure 4-digit PIN and Logout

Disclaimer: The information contained in this video, including names, addresses, contact details and images, have been created for demonstration purposes only.

• To log into the app, simply enter your saved 4-digit PIN.
• Once logged in, you will see the ‘My Runs’ page and are ready to begin using the app.
  
• If you forgot your PIN or would like to change it, tap ‘Forgot/Reset PIN’.
  Note that you will have to complete the ‘Login authentication’ process again to reset your PIN.
• To logout of the app, go to the ‘Profile’ page and tap ‘Logout’.
  Note that you will have to complete the ‘Login authentication’ process again to log back in.
• To confirm you want to logout, tap ‘Yes’.

Learn more: Watch more how-to videos on the ASTP website by navigating to Contractors > ASTP Mobile App for Drivers.

ASTP Mobile App for Drivers - Viewing Run Card details

Disclaimer: The information contained in this video, including names, addresses, contact details and images, have been created for demonstration purposes only.

• Once logged in, you will see the ‘My Runs’ page with the next 48 hours of AM and PM run details.
• If you are a relief driver, tap the ‘Relief Runs’ tab to view runs that have been assigned to you.
  
• To view a summary of the run, tap on the run card to expand.
• To collapse the summary details, click on the run card header again.
• To enter the run, click anywhere on the run summary details.
• To go back to the ‘My Runs’ page, tap the back button.

Learn more: Watch more how-to videos on the ASTP website by navigating to Contractors > ASTP Mobile App for Drivers.

ASTP Mobile App for Drivers - Starting and completing an AM run

Disclaimer: The information contained in this video, including names, addresses, contact details and images, have been created for demonstration purposes only.

• Once logged in, you will see the ‘My Runs’ page with the next 48 hours of AM and PM run details.
• If you are a relief driver, tap the ‘Relief Runs’ tab, to view runs that have been assigned to you.
• From the ‘My Runs’ page, tap the AM run card to expand.
• To enter the run, click anywhere on the run summary details.
• If you run does not have an ATSO, you will see the message ‘No ATSOs required’.
• To navigate to the Students list, tap the ‘See Students’ button, or the ‘Students’ tab.
• If your run does have an ATSO, you will see a list of ATSOs required. Tap on the ATSO card to view their details.
• If the primary ATSO is absent, you can onboard a relief ATSO to continue the run.
  To learn more, watch our ‘Onboard relief ATSO’ how-to video available on our website.
• Tap the ‘Onboard’ button once the ATSO is within the vehicle.
• To continue, tap the back arrow to return to the ‘ATSO’ tab.
• To view a student, tap the ‘See Students’ button, or the ‘Students’ tab.
• On arrival at the pickup location, tap the student card to view their details.
• If the student is not within your sights, tap the ‘Start the 3 minute wait’ button to record the wait time.
  To learn more, watch our ‘3 minute wait’ how-to video available on our website.
• Tap the ‘Onboard’ button once the student is inside the vehicle.
• Swipe left to view the next student or tap the back arrow to return to the ‘My Runs’ page.
• Onboard additional students as required.
• On arrival at the drop off destination, tap the school card.
• Once the students have exited the vehicle, tap the tick button to mark students as offboard.
• If you run did not have an ATSO, a notification will appear indicating the AM run is now complete. To exit tap ‘Go to my Runs’.
• If an ATSO was onboard, you will be notified to drop them off. If so, tap the ‘Go to ATSOs’ button.
• Once the ATSO has exited the vehicle, tap the ‘Dropped off’ button.
• A notification will appear indicating the AM run is now complete. To exit tap ‘Go to My Runs’.
• Your AM run should now display as Completed.

Learn more: Watch more how-to videos on the ASTP website by navigating to Contractors > ASTP Mobile App for Drivers.

ASTP Mobile App for Drivers - Starting and completing a PM run

Disclaimer: The information contained in this video, including names, addresses, contact details and images, have been created for demonstration purposes only.

• Once logged in, you will see the ‘My Runs’ page with the next 48 hours of AM and PM run details.
• If you are a relief driver, tap the ‘Relief Runs’ tab to view runs that have been assigned to you.
• From the ‘My Runs’ page, tap the PM run card to expand.
• To enter the run, click anywhere on the run summary details.
• If your run does not have an ATSO, you will see the message ‘No ATSOs required’.
• To navigate to the Students list, tap the ‘See Students’ button, or the ‘Students’ tab.
• If your run does have an ATSO, you will see a list of ATSOs required. Tap on the ATSO card to view their details.
• If the primary ATSO is absent, you can onboard a relief ATSO to continue the run.
  To learn more, watch our ‘Onboard Relief ATSO’ how-to video available on our website.
• Tap the ‘Onboard’ button once the ATSO is inside the vehicle.
• To continue, tap the back arrow to return to the ‘ATSO’ tab.
• To view a student, tap the ‘See Students’ button, or the ‘Students’ tab.
• On arrival at the pickup location, tap the school card to view the students to be picked up.
• Once the students have onboarded the vehicle, tap the tick button to mark students as onboard.
• Swipe left to view the first student drop off, or tap the back arrow to return to the ‘Students’ tab.
• On arrival at the drop off destination, tap the student card.
• If the parent is not within your sights, tap the ‘Start 3 minute wait’ button to record the wait time.
  To learn more, watch our ‘3 minute wait’ how-to video available on our website.
• Tap the ‘Dropped off’ button once the student has exited the vehicle.
• Drop off additional students as required.
• If your run did not have an ATSO, a notification will appear indicating the PM run is now complete. To exit, tap ‘Go to My Runs’.
• If an ATSO was onboard, you will be notified to drop them off. If so, tap the ‘Go to ATSOs’ button.
• Once the ATSO has exited the vehicle, tap the ‘Dropped off’ button.
• A notification will appear indicating the PM run is now complete.
  To exit, tap ‘Go to My Runs’.
• Your PM Run should now display as Completed.

Learn more: Watch more how-to videos on the ASTP website by navigating to Contractors > ASTP Mobile App for Drivers.

ASTP Mobile App for Drivers - Using a relief ATSO

Disclaimer: The information contained in this video, including names, addresses, contact details and images, have been created for demonstration purposes only.

• From the ATSO details screen, tap the ‘Onboard relief ATSO’ button.
• You can either their ‘Full Name’ and ‘WWCC Number’, or tap the Scan ATSO QR Code button.
• This will open your phone camera.
• Scan the QR code displayed on the relief ATSO’s phone.
• The ATSO’s ‘Full Name’ and ‘WWCC Number’ fields will populate.
• Enter the ‘Full Name’ and ‘WWCC Number’ of the relief ATSO.
• Once completed, tap the ‘Save’ button.
  
• You will return to the ATSO tab where it will display the primary ATSO as ‘Absent’, and the relief ATSO as ‘Onboarded’.

Learn more: Watch more how-to videos on the ASTP website by navigating to Contractors > ASTP Mobile App for Drivers.

ASTP Mobile App for Drivers - Using the 3 minute wait timer

Disclaimer: The information contained in this video, including names, addresses, contact details and images, have been created for demonstration purposes only.

• AM runs
• Once you have arrived and parked at the pickup destination, if the student is not within your sights and ready to onboard the vehicle, use the 3 minute wait timer to record how long you had to wait.
• Tap the ‘Start 3 minute wait’ button to begin the timer.
• The timer will begin counting.
• After 3 minutes, the button will display a ‘Don’t wait too long’ message.
• To stop the timer, tap ‘Onboard’ or ‘Absent’ depending on the outcome.
• PM runs
• Once you have arrived and parked at the drop off destination, if the parent is not within your sights and ready to collect the student from the vehicle, use the 3 minute wait timer to record how long you had to wait.
• Tap the ‘Start 3 minute wait’ button to begin the timer.
• The timer will begin counting.
• After 3 minutes, the button will display a ‘Don’t wait too long’ message.
• To stop the timer, tap ‘Dropped off’ or ‘Unable to drop’ depending on the outcome.

Learn more: Watch more how-to videos on the ASTP website by navigating to Contractors > ASTP Mobile App for Drivers.

ASTP Mobile App for Drivers - Are you in the correct place? alert

Disclaimer: The information contained in this video, including names, addresses, contact details and images, have been created for demonstration purposes only.

• If onboarding or offboarding a student at a location too far from the approved address, you will see the ‘Are you in the correct place?’ message.
• This message is intended to ensure that all onboards and offboards are completed at the correct location.
• If you realise you are not in the correct place, tap the ‘NO’ button then proceed to the correct location and try again.
• If you are sure that you are in the correct place, tap the ‘YES’ button to continue.
• If you continue to see this message when you are at the correct location, please contact the ASTP.

Learn more: Watch more how-to videos on the ASTP website by navigating to Contractors > ASTP Mobile App for Drivers.

ASTP Mobile App for Drivers - Reporting incidents and adding notes

Disclaimer: The information contained in this video, including names, addresses, contact details and images, have been created for demonstration purposes only.

• Reporting incidents
• If an incident occurs on the run, you can report it directly from the app.
• Incidents include Injury/Medical Emergencies, Vehicle Incidents, Unsafe Student Behaviour, and Other reportable incidents.
• From the Run details page, tap the warning icon button to see the ‘Report incident’ options.
• Choose an option that relates to the incident you would like to report. If none match, use the ‘Other Incident’ option.
• Enter a short summary of the incident and select the Students and/or ATSOs it relates to.
• Once all the details are entered, tap the ‘Submit’ button to send to the ASTP for review.
• Adding notes
• For general notes related to your run, you can add these directly from the app.
• Notes include: Route Change, Running Late, Traffic Congestions, and Other Issues.
• From the Run details page, tap the envelope icon button to see the ‘Add a Note’ options.
• Choose an option that relates to the issue you would like to note. If none match, use the ‘Other Issues’ option.
• Enter a short summary of the note.
• Once all the details are entered, tap the ‘Submit’ button to send to the ASTP for review.

Learn more: Watch more how-to videos on the ASTP website by navigating to Contractors > ASTP Mobile App for Drivers.

ASTP Mobile App for Drivers - View FAQs and Procedures

Disclaimer: The information contained in this video, including names, addresses, contact details and images, have been created for demonstration purposes only.

• The app provides frequently asked questions (FAQs) and procedures, available on the ‘Information’ page from the main navigation menu.
• Tap on the relevant topic to view information about what to do.
• Within each topic, the ‘What to Do’ page provides information about steps you should take.
• To go back to the FAQ and Procedures list, tap the back button.

Learn more: Watch more how-to videos on the ASTP website by navigating to Contractors > ASTP Mobile App for Drivers.

ASTP Mobile App for Drivers - Driver profile details

Disclaimer: The information contained in this video, including names, addresses, contact details and images, have been created for demonstration purposes only.

• The ‘Profile’ page displays the essential details related to your driver record that ASTP has on file.
• If the details are incorrect, inform your contractor or the ASTP to have them updated.
• From the ‘Profile’ page, you can also fully log out of the app. This is useful when sharing a mobile device with other drivers.

Learn more: Watch more how-to videos on the ASTP website by navigating to Contractors > ASTP Mobile App for Drivers.