EDConnect
EDConnect provides information, support and advice to school staff and school support staff (a.k.a. corporate staff) for the following services:
- Business Services
- Finance
- Human Resources
- IT
- Procurement
- Student Management and Wellbeing
- Training and coaching
EDConnect knowledge hub
The EDConnect knowledge hub features a wealth of information, including an extensive range of Quick Reference Guides (QRGs), designed to help school staff and school support staff quickly and easily address common issues and enquiries.
Online query
You can contact us any time by logging an online query and we will get back to you in business hours.
See the Log an online query quick reference guide for help.
When you submit your query online, make sure you:
- select the correct options for your query (ie IT support, Finance, HR)
- provide as much information as possible in the ‘description / information’ field
- attach supporting documentation or screenshots.
Phone query
When calling our EDConnect Contact Centre on 1300 32 32 32 please be ready to provide your user ID or email address.
Support hours
All EDConnect services can be accessed between the hours of 8.30am to 5pm weekdays, except NSW public holidays.
Some teams have extended support hours as shown below:
| Service lines | Hours |
|---|---|
| Finance and Business services | 7.30am to 6.00pm |
| Student Management | 7.30am to 6.00pm |
| HR payroll, leave and salary packaging | 7.30am to 6.00pm |
| HR recruitment, including selection and transfers | 8.30am to 5.00pm |
| HR systems - except SAP HR Support which is available extended hours 7.30am to 6.00pm | 8.30am to 5.00pm |
| HR all other queries | 8.30am to 5.00pm |
| Procurement | 8.30am to 5.00pm |
| IT | 7.30am to 6.00pm |
| Concierge | 7.30am to 6.00pm |