If you have questions or concerns
How to find the right person or resource if you have a question or concern.
Start with your child's educator
You may have questions or concerns about your child while they are going to a service or when they are getting ready for school. If you would like to discuss your child’s progress or readiness for school, your child’s educator is often the best place to start.
If you have concerns about the service, you can ask to speak to the educator, service director or approved provider.
If the issue cannot be resolved by the service, you can contact the department to make a complaint about a service, or the Department of Fair Trading if the complaint is about service fees or business practices.
Telephone Interpreter Service
- Phone 131 450 to call the Telephone Interpreter Service.
- Ask for an interpreter in your language.
- Tell the operator the phone number you would like to call. They will get an interpreter on the phone to assist you.
Department of Education
- Translated school information - download translated documents related to school.
- Parents and carers resources - everything you need to know about early childhood education and care in NSW.
- Complaints, compliments and suggestions - how to give feedback or make a complaint about a service.
- Aboriginal Education & Communities - find out how the department is advancing education for Aboriginal students across NSW.
- Road safety - how to keep children safe on and around roads.
- Choosing a quality service - information and handy tips on what to look for when choosing a service.
- Aboriginal Education Consultative Group - a non for profit Aboriginal organisation that provides advice on all matters relevant to education and training.
- Allergy & Anaphylaxis Australia - find general information on anaphylaxis and allergy support for your child.
- Immunisation - information and advice on the National Immunisation Program.
- Early childhood education finder - locate quality early childhood education and care services in NSW.
- Kids and Traffic - how to keep children safe on and around roads