Contact us

General enquiries (including applications and notices)

For general enquiries, please contact our Information and Enquiries team.

Text 'subscribe' to 0429 918 924 to receive critical updates for services and providers via SMS.

1800 619 113 (toll free)

Mail to:
Information and Enquiries
Early Childhood Education Directorate
NSW Department of Education
Locked Bag 5107


1800 619 113 (toll free)

Compliance issues

For any queries about compliance issues contact the service directly.


Contact the service directly if you wish to make a complaint, or if the complaint is about service fees or business practices, contact the Department of Fair Trading.

If the complaint is about licensing or compliance, please contact:

Early Childhood Education Directorate
Information and Enquiries team
1800 619 113 (toll free)

Service closures

At times your child’s early childhood education and care service may need to close for a number of different reasons such as a positive case of COVID-19, an outbreak of gastroenteritis, bushfire or floodings.

You can check temporary service closure information via ACECQA’s mapping tool (notification of service closures may be delayed which can affect the accuracy of this information) or if you have school-age children you can download the NSW School Updates app to receive operational status updates for NSW public schools.

Study tours

For enquiries from international visitors relating to visits to our offices, receiving presentations from our staff or conducting interviews with our staff, please contact:

Student Support and Specialist Programs Directorate
DE International

Staying connected


  • School operations

Business Unit:

  • Early Childhood Outcomes
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