Our commitment to safety and quality

The Minister’s Statement of Expectations helps parents, carers and families to have confidence in the department’s role in regulating early childhood education and care services in NSW.

As the NSW Regulatory Authority, the Department of Education is responsible for regulating early childhood education and care (ECEC) services across the state. We work to ensure the delivery of quality early education for children by monitoring and supporting services' compliance with the National Quality Framework.

Introduction from the Minister for Education and Early Learning, Sarah Mitchell

Hear about the Minister's Statement of Expectations

What is the Ministerial Statement of Expectations?

A Ministerial Statement of Expectation (SOE) is a formal public statement made by the responsible minister(s) outlining the government’s expectations of how a regulator should improve its operations. The SOE was created to increase public confidence in the safety and quality of ECEC services by establishing clear expectations for regulation and continuous improvement of the department.

The SOE outlines the Regulatory Authority’s targets that, together, will support the delivery of high-quality early childhood education and care in NSW. These targets focus on four key themes including:

  • child safety
  • quality improvement
  • timely and effective regulation
  • stakeholder engagement.

The Regulatory Authority will aim to deliver the activities and achieve the targets within the specified two-year period identified in the SOE and will monitor and report on progress along the way. At the end of this period, we will report on achievements through a publicly available statement. To ensure that the targets remain current and appropriate, the SoE will be reviewed every two years.

What does the Ministerial Statement of Expectations mean for parents and families?

The department values family engagement and encourages families to share ideas, opinions and concerns on issues affecting ECEC services. The Regulatory Authority aims to be the trusted regulator and point of reference for services and families in relation to health, safety and wellbeing of children attending NSW ECEC Services.

The SOE will also strengthen this collaboration by clearly identifying the Department’s commitments to continuous improvement as a regulator. what can be expected of us and giving parents and families a clearer understanding on how we can support them.

What does the Ministerial Statement of Expectations mean for services?

The department is committed to working in partnership with the sector to continuously improve quality and ensure safety requirements are met. The SOE allows for greater accountability which will strengthen relationships with services by ensuring that stakeholders are aware of the department’s expectations and core activities.

Feedback and complaints

Feedback and complaints about services or about us as the Regulatory Authority, can be raised in one of the following ways:

You can also make a complaint about the NSW Regulatory Authority to NSW Ombudsman. Visit their website to find out more.

For more information about complaints handling, including our policy, please visit our feedback and compliance page.

Statement of Expectations (PDF 254 KB)

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