Teacher jobs to be done toolkit

The jobs-to-be-done philosophy sits at the heart of the department's Digital Customer Experience Strategy. It reframes business problems into customer needs by understanding what jobs customers are trying to get done. Use this toolkit to help you.

Use jobs to be done in your project

Initiate and guide projects

Ideate to create value

Make sure you meet customer needs

  • Find out what customer impact your product or service is having with the progress scorecard.
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