Reset your password with secret questions and answers

This guide shows staff how to reset their password when it is not working or has never been set.

If you are a student, parent or carer please contact your school.

Before you start

You can reset your password via your:

  • personal email
  • secret questions and answers (Q & A).

If you have not previously set up secret questions and answers then you can only reset your password via your personal email.

Detailed instructions

Reset your password via secret Q & A.

Step 1: Navigate to the inside the department login page and select the 'Forgot your password?' link.

You can complete the following steps on a personal device such as your phone if you can’t log in to your department device.

Screenshot of DoE login page

Step 2: Enter your department user ID in the User ID field.

Screen of reset password page with Enter your user id selected

Step 3: Select via Secret Q & A.

Screenshot with via Secret Q and A selected

Step 4: Enter your answers to your secret questions in the blank fields.

Note: Answers are not case sensitive.

Screenshot of your secret questions page with fields selected

Step 5: Select Submit.

Step 6: Enter your new password in both password fields.

Note: Your new password will need to follow the password policy requirements:

  • minimum length is 8 characters

  • use upper and lower-case letters

  • include at least one number

  • no previous passwords allowed

  • don't repeat characters more than once (e.g. AAA, 111)

  • don't use spaces

  • special keyboard characters are allowed and encouraged except for double quotation marks

  • nulls/blanks are not allowed.

Step 7: Select Reset Password.

Screenshot of reset password page with reset password selected

Step 8: Select Return to login.

If you are working at school or a corporate office your new password will allow log in to the desktop within 5 minutes.

If you are working at home, your new password won’t let you log in to your departmental device until you connect to the department's wifi network.

Further assistance

For password assistance, please contact EDConnect on 1300 32 32 32, option 5.

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