Reset your password via personal email

This guide shows staff how to reset their password when it is not working or has never been set.

If you are a student, parent or carer please contact your school.

Before you start

You can reset your password via your:

  • personal email
  • secret questions and answers (Q & A).

If you have not previously set up secret questions and answers then you can only reset your password via your personal email.

Detailed instructions

Reset your password via personal email.

Step 1: Navigate to the inside the department login page and select the 'Forgot your password?' link.

You can complete the following steps on a personal device such as your phone if you can’t log in to your department device.

Login screen with Forget your password highlighted Login screen with Forget your password highlighted

Step 2: Enter your department User ID in the User ID field.

Reset password screen with Enter your user ID selected Reset password screen with Enter your user ID selected

Step 3: Select via email.

screenshot of via email selected screenshot of via email selected

Step 4: Select Continue to release the email with your reset password link.

Step 5: Log in to your personal email and open the password reset requested email.

Step 6: Select the reset your password link provided in the email to reset your password.

Step 7: Enter your new password in both password fields.

Note: Your new password will need to follow the below password policy requirements.

  • Minimum length is 8 characters
  • Use upper and lower-case letters
  • Include at least one number
  • No previous passwords allowed
  • Don't repeat characters more than once (e.g. AAA, 111)
  • Don't use spaces
  • Special keyboard characters are allowed and encouraged except for double quotation marks, which must never be used otherwise the password will fail.
  • Nulls/blanks are not allowed

If you access your department email or other apps on a smartphone or tablet, you will need to manually change your password on those devices aswell.

Step 8: Select reset password.

Step 9: Select return to login.

If you are working at school or a corporate office your new password will allow log in to the desktop within 5 minutes.

If you are working at home, your new password won’t let you log in to your departmental device until you connect to the department's wifi network.

Further assistance

For password assistance, please contact EDConnect on 1300 32 32 32, option 5.


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