Reset your password via personal email
This guide shows staff how to reset their password when it is not working or has never been set.
If you are a student, parent or carer please contact your school.
Before you start
You can reset your password via your:
- personal email
- secret questions and answers (Q & A).
If you have not previously set up secret questions and answers then you can only reset your password via your personal email.
Reset your password via personal email.
Step 1: Navigate to the inside the department login page and select the 'Forgot your password?' link.
You can complete the following steps on a personal device such as your phone if you can’t log in to your department device.
Step 2: Enter your department User ID in the User ID field.
Step 3: Select via email.
Step 4: Select Continue to release the email with your reset password link.
Step 5: Log in to your personal email and open the password reset requested email.
Step 6: Select the reset your password link provided in the email to reset your password.
Step 7: Enter your new password in both password fields.
Note: Your new password will need to follow the below password policy requirements.
- Minimum length is 8 characters
- Use upper and lower-case letters
- Include at least one number
- No previous passwords allowed
- Don't repeat characters more than once (e.g. AAA, 111)
- Don't use spaces
- Special keyboard characters are allowed and encouraged except for double quotation marks, which must never be used otherwise the password will fail.
- Nulls/blanks are not allowed
If you access your department email or other apps on a smartphone or tablet, you will need to manually change your password on those devices aswell.
Step 8: Select reset password.
Step 9: Select return to login.
If you are working at school or a corporate office your new password will allow log in to the desktop within 5 minutes.
If you are working at home, your new password won’t let you log in to your departmental device until you connect to the department's wifi network.