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Support

Scout is available to NSW Department of Education school staff and corporate users. A selected range of reports is also available to Catholic, Independent and ACT schools.

Use the tabs below to learn how to access support for each user group.

Support for department users

Visit the Digital learning centre for written guides, videos and other resources to help you make the most of Scout.

Contact the Scout Support team:

Log a ticket online for enquiries or technical support.

For access requests, please use the appropriate form:

Phone: 1300 790 844 (Monday-Friday 8 am to 4 pm)

For all training needs, see the Training and capability building page.

Support for EDConnect Operational Reports

EDConnect has a team of subject matter experts who are available to provide advisory support regarding report data or any other queries you may have about the reports.

These experts can assist principals in interpreting report data and help schools use the EDConnect operational reports to improve school operations.

EDConnect can assist with reports in the following apps:

  • Human Resources (Schools) app
  • Leave management app
  • Finance (Schools) app
  • EDConnect Service Management app

NOTE: All other apps are supported by Scout support.

How to request support

DELs, principals, deputy principals, SAMs and business managers can request assistance and advisory support using the following guidelines:

  1. Submit an online query.
  2. Fill in all applicable details.
  3. Add any attachments. Attach screenshots where possible.
  4. Use the 'Add another report' button for queries about multiple reports.
    Note: A separate query for each report ensures your queries are answered as quickly as possible.
  5. Select 'Next'
  6. Review the details of your online query. Select 'Back' to make changes or 'Finish' to submit your query.

We aim to respond on the same business day. Where requests take longer to resolve, we will inform you of our progress.

Support for Non-DoE users

ACT Schools:

Scout training and support enquiries for all schools located in ACT will be provided by the Education Directorate. For enquiries, email ETDassessments@act.gov.au.

Association of Independent Schools of NSW:

Scout training and support for NSW independent schools will be provided by The Association of Independent Schools of NSW. For enquiries, email NAPLANreporting@aisnsw.edu.au.

Catholic Schools NSW:

Catholic Schools (both systemic and RI/MPJP) should contact service@csnsw.catholic.edu.au for Scout support and information regarding training.

Category:

  • DoE

Business Unit:

  • Centre for Education Statistics and Evaluation
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