Registration and support

Scout is available to NSW Department of Education school staff and corporate users. A selected range of reports are also available to Catholic, Independent and ACT schools (see Support for Non-DoE users).

Access for DoE users

School-based staff

Scout is available to:

  • Directors
  • School leadership teams
  • Teachers
  • Business Managers and School Administration Managers
  • Other school staff may be able to gain access with approval from the Principal.
New Users
  1. Complete the mandatory MyPL module - Scout Introduction – NRG03295
  2. Access will be automatically granted within two working days.
  3. Once access is granted, you can log in to Scout

Need access to specific reports?

Existing registered users can request access to additional reports and schools by logging an online request

OR Complete the paper form:

  1. Complete the School User Scout Access Approval Form.
  2. Get the completed form authorised by the Principal.
  3. Scan and email the form to Scout User Support.

Non-school-based staff

Scout is available to a wide range of teams across the department's corporate divisions.

New Users
  1. Complete the mandatory MyPL module - Scout Introduction – NRG03295.
  2. Access will be granted within two working days
  3. After 2 working days, you can log in to Scout.

Need access to specific corporate reports and dashboards, AD groups or data warehouse?

Existing registered users can request corporate level access by logging an online request.

OR Complete the paper form:

  1. Complete the Corporate User Scout Access Approval Form.
  2. Get the completed form authorised by the Principal.
  3. Scan and email the form to Scout User Support.

School Services Tailored Support - Full School Access Approval Form (PDF 836.65KB)

Support for DoE users

Need help using Scout? Visit the Digital learning centre for QRGs and other resources to help you get the best from Scout.

Contact the Scout Support team

If you require technical assistance or help interpreting your reports, contact Scout Support by logging an online query. For most requests, you will receive a response within two business days. Some requests may take longer to resolve, but we will keep you informed on the progress.

To log your request:

1. Submit an online query
2. Enter your DoE User ID, then 'Confirm'
3. Select your Building, Level, and Room from the drop-down list, then 'Next'
4. Select:

  • 'Scout'
  • 'EDConnect Operational Reports' or
  • 'All other Scout reports/support requests'

5. Complete all required fields.


Phone: 1300 790 844 (Monday-Friday 8 am to 4 pm)

For all training needs, see the Training and capability building page.

Support for Non-DoE users

Access to Scout

CSNSW staff members are provided access through CSNSW systems. Please contact your local support team for assistance.

For AIS and all schools in ACT, you need to have an active Department of Education (DoE) Extranet account and be granted SMART access (though AMU by principals or authorised delegates). Scout access will be active after 1-2 days.

Principals can refer to the provisioning rights (PDF 344.63KB) document for instructions on how to provide admin access to their delegates.

To renew/reactivate your DoE Extranet account

  • Teachers (Non-Principal): contact school Principals or their delegates to have your account renewed, reactivated or to reset your password
  • Principals: contact Sector supports on the emails listed below.

Training and support

Need help using Scout? These Quick Reference Guides have been developed for non-DoE users.

Visit the Digital learning centre to find other resources to help you get the most from Scout.

ACT Schools:

Scout training and support enquiries for all schools located in ACT will be provided by the Education Directorate. For enquiries, email

Association of Independent Schools of NSW:

Scout training and support for NSW independent schools will be provided by The Association of Independent Schools of NSW. For enquiries, email

Catholic Schools NSW:

Catholic Schools (both systemic and RI/MPJP) should contact for Scout support and information regarding training.

Support for EDConnect Operational Reports

Advisory support

EDConnect has a team of subject matter experts who are available to provide advisory support in response to your report data or answer queries you may have arising from the reports, for example, incorrect data.

These experts can assist principals to interpret report data and help schools use the EDConnect operational reports to improve school operations.

EDConnect can assist with the following reports:

Human Resources (Schools) App:
  • Absences over Time (Leave Patterns)
  • Casual Nominations
  • Casual Timesheets
  • Current Staff Profile
  • Managing Temporary Staff Movements
  • Managing Temporary Engagements
Leave management App:
  • Managing Recreation Leave
  • Sick Leave Management
Finance (Schools) App:
  • Accounts Receivable
  • Banking Effectiveness
  • Pcard Unfinalised Transactions
  • Pcard Utilisation
  • Spend Analysis
  • Unpaid Invoices
EDConnect Service Management App:
  • Support Request History
  • Open Support Requests

NOTE: All other reports are supported by Scout support.

Request support

DELs, principals, deputy principals, SAMs and business managers can request assistance and advisory support using the following guidelines:

  1. Submit an online query.
  2. Confirm your details are correct by selecting 'Next'
  3. Under Scout, select 'EDConnect Operational Reports'
  4. Select 'Advisory support incl. data interpretation and data discrepancies'
  5. Select 'Next'
  6. Select the applicable report from the drop-down list
  7. Add details in the 'Request information' field
  8. Add any attachments. Attach screenshots where possible.
  9. Use the 'Add another report' button if you have queries about more than one report.
    Note: A separate query for each report ensures your queries are answered as quickly as possible.
  10. Select 'Next'
  11. Review the details of your online query. Select 'Back' to make changes or 'Finish' to submit your query.

We aim to respond on the same business day. Where requests take longer to resolve, we will keep you informed on our progress.


  • DoE

Business Unit:

  • Information Technology
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