If schools prefer to have their interpreting session online this can be done using some of the agencies that are currently used for onsite interpreting. Where it meets the needs of individual schools, private providers may also be used. Wollongong City Council does not currently provide this service.

Before booking the interpreter

Prior to the meeting the staff member who requires the meeting will need to contact the parent to discuss the assignment, including finding a convenient date and time. If it is ascertained that the parent has a computer and is able to connect to the Internet they will be able to join the meeting from home by clicking on the link you send them. If the parent doesn't have the technology required you could invite them to the school for the meeting (providing the Principal agrees). You may wish to use the Telephone Interpreting Service to have these initial discussions.

TIS National

Booking an interpreter for a video remote interpreting consultation is similar to booking an on-site interpreter via TIS Online.

You will need to complete the booking form and provide:

• details of video conferencing platform to use. Platforms may include, but not limited to Skype, Zoom, WebEx or healthdirect Video Call
• access codes or credentials to join the video conference
• hyperlink for the interpreter to join the video session, and
• contact name and phone number at your agency, should the interpreter encounter any issues.

You will receive an email confirmation when you submit your request, and when TIS National assigns an interpreter.

It is important to note that agency clients are responsible for resolving connectivity and technical issues related to their video interpreting session. During the booking process, we will ask you to provide the name and phone number of someone the interpreter can call should they encounter any technical issues during interpreting assignments.

Please note that the minimum booking charge for the Telehealth Video Interpreting service is 90 minutes.

Telehealth video interpreting guide for agencies is available in the Help & support section on TIS Online. The guide contains information and instructions on booking interpreters for Telehealth video consultations.

Hunter New England Local Health

• Download and complete the Interpreter request form (PDF 366 KB) (staff only), choosing Hunter New England Local Health in the provider section and including the meeting link in the appropriate field and email your request to HNELHD-multiculturalhealth@health.nsw.gov.au
• You should receive confirmation of your booking within 48 hours of making your booking. If you haven't received confirmation please phone Hunter New England Local Health on 02 4924 6285 to make an enquiry.

Multicultural NSW

• Download and complete the Interpreter request form (PDF 366 KB) (staff only), choosing Multicultural NSW in the provider section and including the meeting link in the appropriate field and email your request to languageservices@multicultural.nsw.gov.au
• You should receive confirmation of your booking within 48 hours of making your booking. If you haven't received confirmation please phone Multicultural NSW on 1300 651 500 to make an enquiry.

Deaf Connect

This agency can provide online interpreting as well as onsite interpreting. If the parent doesn't have access to the required technology for an online meeting an onsite meeting may still be arranged.

Booking the online interpreter

Download and complete the Interpreter request form (PDF 366 KB) (staff only), choosing Deaf Connect in the provider section and including the meeting link in the appropriate field and email your form to interpreting@deafconnect.org.au

You should receive confirmation of your booking within 48 hours of making your booking. If you haven't received confirmation please phone the Deaf Society on 1300 773 803 to make an enquiry.

Wesley Mission

This agency can provide online interpreting as well as onsite interpreting (in some locations). If the parent doesn't have access to the required technology for an online meeting an onsite meeting may still be arranged in areas where interpreters are available.

Before booking the interpreter

Prior to this the details of the proposed meeting will need to be discussed with the parent including a convenient date and time. If it is ascertained that the parent has a laptop and is able to connect to the Internet they will be able to join the meeting from home using skype or Face Time. If the parent doesn't have the technology required you could invite them to the school for the virtual meeting or you could book an onsite interpreter in this instance.

Booking the online interpreter

You can phone 1800 246 945 to make your booking or you can book online and indicate that you require an online meeting in the appropriate field on the booking form. https://www.nabs.org.au/form-builder/form/index/form/13417

You should receive confirmation of your booking within 48 hours of making your booking. If you haven't received confirmation please phone Wesley Mission on 1800 246 945 to make an enquiry.