Starting transport

The Assisted School Travel Program (ASTP) provides transport services to over 10,500 eligible students with disability enrolled in government and non-government schools in NSW.

The success of the program depends on the active cooperation of all parties concerned; parents, schools, contractors, drivers, Assisted Travel Support Officers (ATSOs) and the ASTP, to ensure the best possible service for students.

Drivers and ATSOs must meet child protection requirements and are screened prior to employment. Vehicles must meet safety standards set by law and quality standards mandated by the ASTP.

How does transport work?

  • The ASTP will send you a letter/email with details about travel arrangements.
  • The contractor/driver will contact you with a pick-up and drop-off time and place prior to transport starting.
  • You may wish to prepare your child with socialising stories and rehearsal for travel.
  • Make sure you have the necessary equipment for safe travel such as a child booster seat.
  • Be ready for transport and wait outside the home at a safe spot for pick up and drop off (drivers will not enter premises or private driveways).
  • It is the parent's responsibility to place their child in the vehicle with the seat belt fastened.
  • Drivers must wait at the kerb. They are not permitted to go onto private property to pick up and drop off students.

What supports are available on transport?

Sometimes children with behaviour or medical concerns require additional support to travel safely. In these cases, schools will work with you to provide plans and travel aids such as books, soft toys, pictures, tablets or music players to make the journey to and from school calm and safe.

In some circumstances schools may assess the concerns and apply for an ATSO to provide additional supervision.

If an ATSO is required, the school develops a travel support plan for the student. Travel cannot begin until an ATSO is engaged.

ATSOs require additional training to administer emergency medications or perform complex health procedures on transport. Training is the responsibility of the school.

Find out your parental responsibilities.

Return to top of page