Complaints of racism

Any student, parent, community or staff member who has experienced racism at school may make a complaint. Complaints of racism are dealt with using the department’s Complaints Handling Policy in conjunction with the Anti-Racism Policy.

How do I make a complaint?

Complaints about racism can be made to any member of staff, but are best supported by the Anti-Racism Contact Officer (ARCO) who is trained in the complaints process.

Complaints of racism can be resolved formally or informally. An informal resolution may be sought depending on the complaint’s seriousness. If this is not possible the ARCO can support the complainant to put the complaint in writing if necessary.

Formal complaints of racism are managed by the complaints manager who is usually the principal or an executive member of staff nominated by the principal. When a formal complaint has been made, the complaints manager conducts a formal investigation—using either the School Community and Consumer Complaint Procedure or the Staff Complaint Procedure—and consults with the ARCO to reach a satisfactory resolution.

The process for making a complaint about racism varies depending on the nature of the complaint and who is involved:

Who is making the complaint? Who is the complaint against? Who is the complaint reported to? What happens after the complaint is made?

Student

Another student or students

Teacher or ARCO

The teacher or ARCO will work with the students to resolve the matter. The complaint and resolution will be documented and if necessary, parents will be informed.

Student

Staff

Principal, staff member’s supervisor or ARCO

The process requires the student to make the complaint to the staff member’s supervisor who will deal with the complaint. The ARCO assists by explaining the complaints handling process and supports the student in the process.

Student

Member of the community

Principal or ARCO

The process requires the student to make the complaint to the principal who will deal with the complaint. The ARCO assists by explaining the complaints handling process and supports the student in the process..

Parent or community member

Staff

ARCO or Principal

The ARCO will explain the complaints handling process and support the complainant to make the complaint to the principal. The principal will manage the resolution of the complaint..

Parent or community member

Student

ARCO, teacher or principal

The ARCO will explain the complaints handling process and support the complainant in making the complaint to the principal. The principal may delegate the management of the complaint to a class teacher, Year Advisor or another member of the executive.

What if I am unhappy with the result?

If you are unhappy with how your complaint has been handled, or you think the process was unfair, you may ask for a review of your complaint.

More information is in the Complaints Handling Policy. If you are unsure who to contact, you can use the online complaint form to lodge a complaint.

How does the ARCO help?

The ARCO facilitates the handling of complaints by:

  • providing advice on the complaints handling process to students, staff and community members
  • managing complaints of racism made by students against other students in accordance with the Behaviour Code for Students and the school’s discipline and wellbeing procedures
  • providing impartial support to staff, students and community members who wish to make a complaint of racism, in cases where the complaint involves staff or a community member
  • assisting the complainant during the complaints handling process
  • providing advice related to the impact of racism to the principal and/or nominated complaints manager.
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