Subject to the service approval process, the NSW Regulatory Authority may either grant or refuse an application for a service approval under Section 48 of the National Law.

If a service approval application is refused by the NSW Regulatory Authority, the approved provider may seek an internal review of the decision within 14 days of being notified of the outcome. The timeframe to determine this review is within 30 days of receiving a complete application.

If the approved provider is not satisfied with the result of the internal review, the approved provider may seek a review from the NSW Civil and Administrative Tribunal (NCAT).

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