The Employee Performance ans Conduct Directorate (EPAC) is the professional standards unit of the NSW Department of Education. EPAC's role is to investigate allegations of misconduct made against employees, including reportable conduct and provide guidance and support to workplace managers and school leaders managing employee underperformance.
Helping schools manage staff conduct
Schools manage most conduct issues. Where a threshold of misconduct is reached, EPAC may assist the school manage the issue or take responsibility for its review. In limited circumstances, external bodies like Police and Department of Communities and Justice (DCJ) may become involved.
In all matters EPAC manages risk. EPAC also ensures that the Department's statutory responsibilities are met including notifying reportable employee-related child protection matters to the Office of the Children's Guardian (OCG).
EPAC's focus is the health, safety and wellbeing of both students and staff.
Helping schools manage teacher performance
EPAC supports and advises workplace managers and school leaders to address staff performance and development concerns. This may include implementing improvement programs. In addition, EPAC manages the Teacher Performance Management Improvement (TPMI) project, which supports principals to improve teaching quality through addressing underperformance early and effectively.
Helping schools manage complaints
The Department is constantly improving the way that it works. A specialist team within EPAC supports the department's information systems for capturing and reporting on complaints data and supports the ongoing complaint handling improvement program.
We want people to be able to raise issues about our services, and any complaints to be managed promptly, effectively and consistently. Most complaints are resolved quickly at the local level. When a complaint is about a public school, our approach is to first refer complaints to the school, as schools know the situation best and can work with students and their families to resolve any issues or concerns.
Complaints, compliments and suggestions contains further information about the Department's commitment to receiving feedback and provides advice on how to find contact details for your local school.
EPAC welcomes your feedback. If you would like to tell us about your EPAC experience, please email us at: email@example.com.
If you would like to speak with one of our staff about a particular case, EPAC officers are available Monday to Friday from 8:30am to 5:00pm on 02 7814 3722 and firstname.lastname@example.org. We generally aim to respond to emails within three working days.