Complaints and grievances flowchart

Schools Animal Care and Ethics Committee

Steps to be followed when complaints or grievances are made to a school about mistreatment of animals.

The following flowchart assumes schools are using a:

  • Complaints Handling Policy.
  • Incident Notification and Response Policy.

Any person who receives a complaint involving animals must attend to the immediate needs of any injured or harmed animals. This may be done by contacting the owner or an appropriate qualified person, such as a veterinarian or teacher with appropriate skills. The immediate support of any student must be assessed and addressed as well.

Download the flowchart

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