Complaints and grievances flowchart
Schools Animal Care and Ethics Committee
Steps to be followed when complaints or grievances are made to a school about mistreatment of animals.
The following flowchart assumes schools are using a:
- Complaints Handling Policy.
- Incident Notification and Response Policy.
Any person who receives a complaint involving animals must attend to the immediate needs of any injured or harmed animals. This may be done by contacting the owner or an appropriate qualified person, such as a veterinarian or teacher with appropriate skills. The immediate support of any student must be assessed and addressed as well.
![Complaints_flowchart_v2](/content/dam/main-education/en/home/teaching-and-learning/animals-in-schools/download-docs/compliance/Complaints_flowchart_v2.jpg/jcr:content/renditions/cq5dam.web.1280.1280.jpeg)
![Complaints_flowchart_v2](/content/dam/main-education/en/home/teaching-and-learning/animals-in-schools/download-docs/compliance/Complaints_flowchart_v2.jpg/jcr:content/renditions/cq5dam.web.1280.1280.jpeg)