Frequently asked questions

Devices

Please remember that the change of logon name only applies to staff and not students. There is no change to the way students log onto devices, applications or services and they will continue to log on the same way they do now.

eT4L Windows and Mac devices and Chromebooks

You will need to log on using your DoE email address, e.g. Grace.Lee92@det.nsw.edu.au. Your profile will remain ‘as’ is when you log on with your email address. All your documents, favourites, settings will reappear.

BYO Windows and Mac devices

There is no change to the user credentials to log onto your personal device. However, you will need to update your credentials to your DoE email address, e.g. Grace.Lee92@det.nsw.edu.au, to connect to services such as Wi-Fi and DoE applications.

School owned iPads

iPads do not have user profiles so there is no change. These typically connect to the Wi-Fi using a service account - e.g. srv9999WiFi - and there is no change to this. You will need to enter your email address into applications, e.g. Outlook web access

BYO iPhones and iPads

iOS devices do not have user profiles so there is no change. However, you will need to update your credentials to your DoE email address, e.g. Grace.Lee92@det.nsw.edu.au, to connect to services such as Wi-Fi and DoE applications

Virtual Machines and Servers

If you currently log onto these using DETUserID@detnsw this will change to your email address. If you currently log onto these using DETUserID you may need to change to your email address.

Credentials

Please remember that the change of login name only applies to staff and not students. There is no change to the way students log onto devices, applications or services and they will continue to log on the same way they do now.

When presented with a dialog box asking you for credentials, you should enter in your DoE email address, e.g. Grace.Lee92@det.nsw.edu.au.

DETUserID

Any application/service that currently uses the format DETUserID@detnsw, e.g. glee92@detnsw, will change to your email address.

Any application/service that currently uses the format DETUserID, e.g. glee92, may need to change to your email address.

NetworkID

There is no change to your NetworkID, e.g. glee92, so this will continue to work if you use it to access your application/service.

Passwords

There is no change to your password as part of this process. Only your username will change.

Service accounts

There is no change to service accounts. Examples include:

  • srv9999Circulation
  • srv9999Citrix
  • srv9999OPAC
  • srv9999WiFi.
Guest accounts

If you have requested accounts for any guests at your school, then they will also need to change to log on using their DoE email address, e.g. Grace.Lee92@det.nsw.edu.au.

Applications and services

You will need to log on using your DoE email address, e.g. Grace.Lee92@det.nsw.edu.au for:

  • F12 / Desktop Imaging
  • Internet at the Edge (I@E)
  • EDVal
  • SchoolBytes
  • UDM
  • Sentral (now supports use of email address)
  • Microsoft Outlook for Windows/Mac:
    • valid only if you are enabled for Microsoft Outlook
    • on an eT4L device it should just open and not prompt you for any credentials.
    • there is no change to who has access to Outlook as part of this project.
  • Skype for Business for Windows/Mac:
    • valid only if you are enabled for Microsoft Skype for Business
    • on an eT4L device it should just open and not prompt you for any credentials.
    • there is no change to who has access to Skype for Businessas part of this project.
  • Microsoft Outlook for iOS/Andriod:
    • on some devices you may need to remove your mail account and re-add it.
  • Wi-Fi.
Google services

When accessing Google services outside of the staff portal, you will need to use your education email name (e.g. Grace.Lee92@education.nsw.gov.au).

Papercut

Some instances of Papercut use NetworkIDs, e.g. glee92 and there is no change to this

Moodle

This may depend on how it has been set up. If you log on using the format DETUserID@detnsw this will change to your email address. If you log on just using DETUserID there is no change.

School Airwaves

Until all schools are migrated, there will be no change to credentials.

OLIVER Library Circulation and OPAC

There is no change to the way you log on to these services. You currently log on using a service account and not your personal account and this change is only for individual staff accounts.

Shared mailboxes

There is no change to shared mailboxes (e.g. School Name or School Name admin). You will continue to access these as you do once you log on using your DoE email address, e.g. Grace.Lee92@det.nsw.edu.au.

Canvas, Millennium, Schoolzine

All to be confirmed.

Other questions

Please remember that the change of login name only applies to staff and not students. There is no change to the way students log onto devices, applications or services and they will continue to log in the same way they do now.

Cross school staff

If you have been changed to log on using your DoE email address, e.g. Grace.Lee92@det.nsw.edu.au, you will need to use this at any other school you work at or visit. If staff who work or visit your school have not been updated yet, they will continue to log on as they always have, until they are changed to their email address.

Exchange Online

The change to log on using your DoE email address, e.g. Grace.Lee92@det.nsw.edu.au is a pre-requisite for the migration to Exchange Online. This body of work will not be undertaken as part of this change and will start later this year.

Single sign-on

Streamlined.Logon is a separate phase to Standardised.Logon. Changing to log on using your DoE email address, e.g. Grace.Lee92@det.nsw.edu.au will not automatically enable single sign-on but will make logging on easier as you no longer have to try and remember numerous ways to log on to devices, applications and services. Just use your email address.

The logic behind the change

Big picture

Many of the benefits of the project will be invisible to most users. The project will see a number of technical 'workarounds' replaced with robust, industry-standard features. Doing this detailed and significant work now lays a strong foundation for the organisation's future. Future changes, implementations or upgrades should be simplified by the new and stronger foundations upon which our IT environment will stand, meaning less complexity and change for users down the track.

For example, business cases for introducing new, cloud-based services in the future will be clearer, without the need to factor in significant preparatory work or customisation.

The short-term benefits for users

For those who currently use a number of different credentials to log on to different systems and applications, and for new starters joining the department, it will be easy to remember your single username - your email address.

More importantly, if you use a device that is supplied and managed by the department, the number of times you have to log on to use all your usual applications will reduce. For some, this could mean five or six separate logons reduced to just one.

When using a device that is not managed by the department, separate logons will still be required to access each application but will all link back to a single username - your email address.

The new approach also means that you will be set up to access more leading-edge and cloud-based services and technologies, and to enjoy some of the features (such as collaboration) which you may not have been able to use previously.

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