Windows 10

Windows 10 available at all eT4L schools

A new Windows 10 operating system is available for deployment at all eT4L schools from Monday 14 November 2016.

Windows 10 delivers the latest operating system for eT4L desktops and laptops.  It combines familiar elements with new enhanced features and functionality.

Prior to making Windows 10 available to all eT4L schools, ITD has undertaken extensive testing, including:

  • testing Windows 10 compatibility with key schools applications
  • identifying Windows 10 compatible applications in the DoE software catalogue
  • checking accessibility features are operational
  • running two trials covering 10 primary and 28 secondary schools.

The current Windows 7 and Windows 8.1 operating systems will remain available for schools to deploy to complying devices that were delivered via the T4L Computer rollout or school discretionary purchase prior to 31 December 2016.  However, from 1 January 2017 all T4L and discretionary purchased devices will only have Window 10 available for rebuild.

Schools are encouraged to take a staged approach to introducing Windows 10 into the school environment.  This includes first setting up and using Windows 10 on a single test device and then later expanding the test to a number of additional devices.

Important note:

While Windows 10 is compatible with ebs4 and SAP applications, it is recommended that computers used for ebs4 and SAP not be updated to Windows 10 at this time. More detail on this suggested stage approach is covered under the "Getting ready" section on this page.

The Windows 10 operating system for eT4L schools is built on the Education edition of Microsoft Windows 10 but with added DoE specific customisations.

Components available to eT4L schools include:

  • a fresh start menu and the familiar Windows desktop and start menu from Windows 7, but enhanced with new resizable tiles and capabilities
  • enhanced search functionality which allows users to search for apps, setting, files and conduct web searches from the start menu
  • task view which makes it easier to find, switch between and organise open apps and keep track of notifications
  • virtual desktops which can be opened to create separate workspaces and organise files and apps
  • smooth integration with Office 365 to provide easy access and useability
  • OneDrive for Business provides a place in the cloud where you can store your files, share your files from any device and work on Office documents with others simultaneously.
  • Internet Explorer 11 is the default browser to support DoE corporate applications
  • Google Chrome browser can be deployed via UDM if required
  • Microsoft Edge is built into Windows 10 and available but is not recommended.

Some windows 10 elements are not available to DoE schools due to incompatibility with DoE applications and policy or legislative framework.

Elements not available include:

  • Windows Store
  • Cortana
  • location awareness.

The main changes from Windows 7 are:

  • the eT4L Windows 10 operating system is designed for touch devices as well as standard desktop computers
  • a new icon is available to lock devices, switch users or sign out
  • the power button puts a device to sleep, shuts it down or signs out
  • a small number of apps in the software catalogue are not Windows 10 compatible.  Refer to "Checking software compatibility" on this page.
  • differences in the way installed printers are displayed.  Refer to  "Troubleshooting" information on this page.

The following information is for ICT contacts preparing for installation of Windows 10 within a school.


Before installing Windows 10 across your school fleet, it is helpful to test it in your school environment.  To do this:

  • check the list of complying devices in software catalogue to select a device you can use for testing
  • dissociate all software from this device
  • run an F12 build of Windows 10
  • check software catalogue titles for Windows 10 compatibility
  • deploy your school software via UDM
  • check operation of the device for your usual administrative, teaching and learning activity.

Checking software compatibility

As some of your school's software may not be compatible with Windows 10, it is important to check compatibility prior to installation.  If a non-Windows 10 compatible software title is used regularly in your school, you may wish to leave certain devices running Windows 7.

To determine software and device compatibility, it is suggested you:

  • create a list of software in use in your school
  • check against list of known incompatible software catalogue titles
  • go to software catalogue and search each software title
  • for each software title, note whether it has Windows 10 listed as a supported operating system for that software
  • go into UDM and identify which devices will need to retain software that is not Windows 10 compatible
  • For devices containing software that is not Windows 10 compliant, your choices are to either:
    • disassociate the non-compliant software on that machine, or
    • delay installation of Windows 10 on particular machines until this software is no longer required.

Working out your installation timetable

It is suggested that you install Windows 10 in a staged process within your school. Apart from software compatibility, you may also consider selecting and deploying Windows 10 to the devices of a group of test users initially.   This could be a combination of staff and students.  Advantages of this approach:

  • test users can help you identity any issues particular to your school.
  • test users can help explain the changes to the rest of the school community.

While the operating platform has been successfully tested against ebs4 and SAP, it is suggested that you delay installation of Windows 10 on devices being used by school administration staff.  This is because Windows 10 machines may not match the training material supplied with the original LMBR training.

Communicating the change within your school

The T4L team is communicating the change to schools using channels such as Schoolbiz, Technology News for School and news.T4L.  You may wish to circulate links to these articles and these web resources to your staff.

Windows 10 can be installed on complying devices via the usual eT4L processes - F12 build, UDM and Software Centre (in the device control panel).

Use our comprehensive guide How to use Windows 10 in the DoE environment. Microsoft also has a collection of Windows 10 resources where you can find training on specific elements such as OneDrive for Business.

The following table covers some problems you may encounter when installing Windows 10 as well as some tips to help resolve.

Problem Resolution tips
Windows 10 has not installed

If an issue with school ICT services and the Local Area Network have been excluded by troubleshooting, the device may not be Windows 10 compatible.

Check the list of compatible devices in software catalogue.

If the device doesn’t include Windows 10 in the OS list, F12 the device and select Windows 7.

If the device still doesn’t build, there may be a hardware issue that needs to be logged to the vendor.

Applications have been deployed via UDM but they haven't appeared on my Windows 10 device.

Some Software Catalogue applications are not compatible with Windows 10.

Check whether the application in question is contained in the list of applications not compatible with Windows 10.

Individual titles can be checked for compatibility via the Supported OS list for each application in Software Catalogue.

Remember to disassociate non-compatible applications from Windows 10 devices in UDM.

Windows compliant applications have been deployed onto devices that are the same make and model but installation has not been successful on all devices.   

Sometimes a device loses touch with its management service with the result that software doesn’t deploy and updates don’t apply.

A complete F12 rebuild of the affected devices is recommended.

Can't find printer information. To see installed printers, click on the settings icon in the start menu, then click on devices.
Sign out is not available when I click on the power icon. A new icon is available in the start menu to lock devices, switch users or sign out.
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