IT Service name

Messaging (staff email, Lync, fax, SMS)

IT Service category

Common IT services

Business service category

Manage business

Customer portfolio

School / Non-schools

IT service description

Messaging services include email and calendar for all staff as well as instant messaging for corporate staff

Business owner

Executive Director, Infrastructure services

Service owner

Director, Directories and collaboration

Support contact

You can log an online queryExternal link anytime and EDConnect will respond during business hours


You can telephone EDConnect on 1300 32 32 32

How service is requested

Service is provided by default to all staff

EDConnect support hours

7:30am - 6:00pm (Weekdays)

Mandatory maintenance window

3rd Sunday of every month

Accessing this service

Users can access OWA via their portal or use desktop client software (corporate staff)

Minimum system requirements

Browser: Internet Explorer 11 / Firefox
Operating system: Windows 7 / Windows 10 and Mac OSX

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