Virtual Desktop Infrastructure

IT Service name

VDI – Virtual Desktop Infrastructure

IT Service category

Application services

Business service category

Manage business

Customer portfolio


IT service description

Virtual desktop infrastructure (VDI) is a service that provides a virtual desktop to gain access to the department’s network. A user who has a virtual desktop assigned will not require access to the Virtual Private Network (VPN) to access the department’s network and resources.

Business owner

 Director Infrastructure Applications Platform

Service owner

 Director Infrastructure Applications Platform

User guide

ITD Wiki

Support contact

You can log an online query anytime and EDConnect will respond during business hours


You can telephone EDConnect on 1300 32 32 32.

How service is requested

Please place a request through online query for VDI (Virtual Desktop Infrastructure) under.

IT Support > All other IT Support enquiries > VDI (Virtual Desktop Infrastructure) – ITD only > VDI Access

EDConnect support hours

7:30am - 6:00pm (Weekdays)

Mandatory maintenance window

Not Applicable

Accessing this service

Authorised user can access VDI via VDI URL

Minimum system requirements

Browser: Internet Explorer 7 / Firefox v.1.5 / Google Chrome
Operating system: Windows 7 / Windows 10 and Mac OSX
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