IT Service name


IT Service category

Software and application services

Business service category

Student wellbeing

Customer portfolio


IT Service description

The student wellbeing system (using Synergy software) is an online tool that is part of the LMBR deployment. It is accessed through the Department of education staff portal by schools once they start using the LMBR systems.

Principals, SAS staff, teachers, learning and support teams, counsellors and District guidance officers (DGOs) will be able to input and access information from student wellbeing (Synergy) including recording, reviewing, updating and/or reading and tracking information about a student.

Business owner

Public schools NSW

Service owner

Director, ES student management

User guide

/report/sbsr/sbsr.htmExternal link

Support contact

You can log an online queryExternal link anytime and EDConnect will respond during business hours


You can telephone EDConnect on 1300 32 32 32

How service is requested

Access is granted through Access management utility (AMU) by the principal

EDConnect support hours

7.30am - 6.00pm (Weekdays)

Mandatory maintenance window

3rd Sunday of every month

How do you access this service

Authorised users can access PLAN via the Application tab on DoE Portal

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