SMU - Staff management utility

IT Service name

SMU - Staff management utility

IT Service category

Software and application Services

Business service category

Manage business

Customer portfolio


IT Service Description

The Staff management utility (SMU) allows users to search for staff details such as e-mail address, DoE user ID, location, contact details.

Authorised users can reset staff passwords and DoE user IDs.

School principals, and/or their delegates, can reset staff passwords.

Directory administrator access is for support staff and Account administrators to reset staff passwords and DoE user IDs. Authorised users can also view password synchronisation reports.

Business owner

Director, Business systems

Service owner

Director, Identity management

User guide

SMU user guideExternal link

Support contact

You can log an online queryExternal link anytime and EDConnect will respond during business hours


You can telephone EDConnect on 1300 32 32 32

How service is requested

The school principal gives access to users via AMU. The SMU application can be requested from EDConnect with the authority of the school's principal for staff in relieving positions from another location

EDConnect support hours

7:30am - 6:00pm (Weekdays)

Mandatory maintenance window

3rd Sunday of every month

Accessing this service

Compatible Web Browser - My Applications Tab on DoE PortalExternal link

Minimum system requirements

    Browser: Internet Explorer 11 / Firefox
    Operating system: Windows 7 / Windows 10 and Mac OSX

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