IT Service Name


IT Service Category

Software and application services

Business service category

Manage business

Customer portfolio

Schools / Non-schools

IT Service description

BMC remedy IT management suite is a suite of web based applications that drive, support and underpin our service management processes.

These processes include:

  • Incident management
  • Knowledge management (KCS)
  • Service request and all other service management processes.

Remedy comprises of an atrium, email engine, database, workflows, rules, forms and many other services that together form the toolset that empowers service management.

Remedy is completely web based and has been built and customised to meet the requirements of the department and to align and manage the service management processes.

Business owner

Director, Service management

Service owner

Director, HR systems

Support contact

You can log an online queryExternal link anytime and EDConnect will respond during business hours


You can telephone EDConnect on 1300 32 32 32

How service is requested

Contact EDConnect

EDConnect support hours

7:30am - 6:00pm (Weekdays)

Mandatory Maintenance Window

3rd Sunday of every month
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