IDM - Identity management system

IT Service name

IDM - Identity management system

IT Service category

Common IT services

Business service category

Manage business

Customer portfolio

Schools / Non-schools

IT Service description

The Identity management system (IDM) deployed within NSW DoE contains user identity details, including assignee roles to generate User IDs.

Access to the DoE network is automatically provisioned from an active IDM record.

Business owner

Executive Director, HR

Service owner

Director, Identity management

Support contact

You can log an online queryExternal link anytime and EDConnect will respond during business hours


You can telephone EDConnect on 1300 32 32 32

How service is requested

When a student or staff member is added to ERN or the Personel and Payroll systems they are automatically provisioned through the IDM system, therefore the system cannot be requested by an end user.

EDConnect support hours

7:30am - 6:00pm (Weekdays)

Mandatory maintenance window

3rd Sunday of every month

How do you access this service

This is not a customer facing service
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