Zoom: get started

Zoom web conferencing

As part of our response to the current crisis, the department has secured an Enterprise agreement to give all staff and students access to a 90 day trial of Zoom, a communication and collaboration service that combines video conferencing, online meetings, chat, and mobile connectivity.

Zoom provides a range of advanced features designed to support virtual learning, including strong security and control settings to help teachers deliver effective online lessons. Teachers around Australia and the world are currently using the service, including many thousands of DoE staff and students. The Enterprise agreement provides access to the full client version, with the complete range of support features.

The initial focus is on support for collaboration, to help teachers connect with their students and deliver lessons securely and effectively.

More information will be circulated shortly, including advice on how Zoom will integrate with other tools such as cloud storage and sharing services. Zoom expands the existing suite of online collaboration tools offered for staff and student use.

If you are having an issue logging on or using Zoom, please log a service desk call via EDConnect – ph. 1300 32 32 32 or the online form at https://tinyurl.com/1300323232


Zoom Professional Learning

On-demand learning

For on-demand professional learning, you can watch a video of DoE's Zoom webinar by visiting this link.

Helpful resources

Below you can find a presentation which was used in a Zoom learning webinar, as well as handy quick start guides for teachers, students and corporate staff.

Getting Started with Zoom – Teachers

Getting Started with Zoom – Students

Getting Started with Zoom – Corporate

Getting Started with Zoom on a Chromebook


Are you a teacher and want more training?

The Technology 4 Learning team have upcoming events with information on some exciting professional learning opportunities provided by the NSW Department of Education, Adobe, Google, LinkedIn Learning and Microsoft. They have also developed a special edition of their magazine.T4L with a focus on taking your classroom digital and their website is continually updated with all the latest digital resources.

Other collaboration options

We also have Microsoft Teams which enables live video and can be inbuilt within your class setup on teams.

Both of these products are supported by the department working closely with Microsoft and Zoom to ensure we maintain safety and security for our staff and students.

For the moment, we are unable to support the use of Google Hangout-Meet for students as we need to continue to manage our duty of care to our students. Unlike Microsoft Teams and Zoom where the videos can be accessed only by those within the NSW DoE network, if we enable Hangout-Meet for students, the department won’t be able to manage who outside the organisation could have video/chat access to students. The department will continue to work with Google on how we can mitigate this risk and hopefully we can make this available in the near future.

A set of guidelines to support schools using ‘live video’ have been produced and can be found here on the Learning from home hub.

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