Shared Mailbox in Outlook

First time setup

  • Launch Microsoft Outlook
  • Select Add Account

  • Select Exchange or Office365

  • Enter the email address of the shared mailbox
  • Enter the username of a person with full mailbox access in the format DETUserID@DET
  • Enter the users’ password
  • Select ‘Add Account’

Adding an account to an existing personal mailbox

  • Open Microsoft Outlook
  • Click Outlook
  • Select Preferences

  • Under Personal Settings select Accounts

  • Click the Plus symbol at the bottom
  • Select Exchange

  • Enter the email address of the shared mailbox
  • The username of a person with full mailbox access in the format DETUserID@DET
  • Enter the users’ password
  • Select ‘Add Account’ and add Exchange account details
  • You will be prompted for your credentials each time you update your password.
  • Open Microsoft Outlook
  • Select the File menu
  • Select Open
  • Select Other User’s Folder

Opening a Shared Mailbox from an existing personal mailbox

  • Type in the email address, or school name in the search window
  • Highlight the account from the list and select ‘Open’

The shared mailbox will appear under your main mailbox on the left.

Sending an email from a shared mailbox

You must have ‘send as’ permission to send emails on behalf of that mailbox.

  • Open a new Email message
  • Select the From name and select your school account
  • Your email message will now be sent from the school account - this ensures return correspondence goes to the shared mailbox, not your personal mailbox
  • Create the message as you normally would
  • Select Send
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