Service Request automatic notifications

The following table lists the endorsed automatic notifications generated for requests and their intended recipients:

#

Trigger conditions

Recipients

1

Request has been submitted

Customer: visual on-screen and email with request number

2

Request requires review for Approval / Rejected

Customer nominated role: visually checked by customer as the correct reviewer prior to submission

3

Request is Approved or Rejected

Customer: via email

4

Request is Completed

Customer: via email

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