Problem Management process Root cause analysis techniques



Kepner and Fourie


CauseWise can be applied to any technical deviation or incident experienced with Hardware and other computer equipment. The framework involves defining the Problem statement, Problem details by outlining what is, is not and why not then validating the possible causes, followed by an action plan.

Kepner and Fourie


A highly flexible and practical prioritisation approach enabling to determine management priorities of core issues effectively. A systematic and integrative application of rational and intuitive priority settings strategies.

Kepner and Fourie


A problem solving approach that is to determine the causes and reasons for a complex/vague problem/s.

Kepner-Tregoe Problem Analysis

K-T Problem Analysis is a systematic method to analyse a problem and understand the root cause of the issue instead of making assumptions and jumping to conclusions. The methodology is a well renown choice within the IT and technical field and has been included in the IT Infrastructure Library (ITIL) but can be applied to a wide range of problems.

The 5 steps to Kepner-Tregoe Problem Analysis

  • Define the Problem
  • Describe the Problem
  • Establish possible causes
  • Test the most probable cause
  • Verify the true root cause
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