Change lead time matrix

The following table provides the maximum turnaround times (in days) in conjunction with the change record lead-times for approval to be sought.

Risk

Lead time (from SFR)

Stakeholder endorsement time

Total lead time required

High

10

10

20

Medium

5

5

10

Low

2

3

5

Pre-approved

Predefined when approved by the CAB and senior Management.

Emergency

Implemented at a time that will not cause further depredation of service that is currently identified.

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