Our values and priorities

ITD provides services to customers within the NSW Department of Education. Here are our values, vision, and priorities.

Our values


  • be customer-focused
  • be process-oriented
  • provide layers of support
  • maximise the productivity of technology.

Our vision

To enable any learning opportunity, for any learner, anytime, anywhere.

Our mission

Be a trusted partner focused on the provision of technology services that enable future-focused learning and educational experiences.

Our priorities

To provide:

  • customer-centric technology services
  • strong and transparent governance
  • common, scalable technology for all
  • standardised integration of services that enable information sharing
  • enterprise services that transform our business
  • technology platforms to enable evidence-based decision making in the learning and teaching and corporate environments
  • a fusion of virtual and physical learning spaces that enable future-focused learning
  • work in partnership with learning professionals, business leaders and technology providers to enhance learning experiences and enable DoE strategies.
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