How to use People Matter survey data

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What is People Matter?

The People Matter Employee Survey (People Matter) is an annual NSW public service staff survey which began in 2012 and is conducted by the Public Service Commission. The survey includes multiple people management and wellbeing related questions on a 5-point Likert answer scale of strongly agree to strongly disagree, with a neutral neither agree nor disagree option. The six overarching domains explored in the survey include engagement, senior management style, communication, high performance, public sector values, diversity and inclusion. The survey provides a key tool for measuring employee engagement and may assist in shaping people-related strategies.

How does People Matter relate to the Department of Education?

People Matter is a broad NSW public sector survey designed to be applied across multiple government sector departments and agencies, including Education, Health, Justice, Transport, Finance, and Planning and Environment. As a result, the survey uses a number of generic terms. The following table explains what these terms mean in the context of the Department of Education.




By 'workgroup' we mean your immediate team.


By 'customer/client' we mean the group of people you provide a service to. This may be the general community if you are in a public facing role, or a specific part of the community, for example students at a school. It might be an internal customer in your organisation that you provide information or services to.


By ‘Manager’ we mean the person in your immediate team or project to whom you report on a daily basis. If you work for more than one team, please think of the manager/supervisor with whom you work most frequently. For schools, this means head teacher, assistant/deputy principals and principal.


By ‘Senior Manager’ we mean the most senior group of managers in your organisation (i.e. the CEO and the people who report directly to them). For the Department of Education, this means all directors and directors public schools, executive directors, department heads, deputy secretary and department secretary.

What can People Matter tell us about school leadership, people and practices?

The People Matter Employee Survey is a valuable tool to assist schools in understanding what teachers and support staff think about working with the Department of Education. It provides greater insight into our culture, level of employee engagement, aspects of leadership, diversity, wellbeing and workplace experiences.

In the spirit of the People Matter Survey, this data should be used in a positive way, as a source of evidence for setting people-related strategies which seek to improve the working environment for staff and support better outcomes for students.

Where can I access my People Matter results?

From 2016, school level reports are available for those schools that receive more than 10 responses to the survey. People matter results can be sourced from your Directors, Public Schools and the Department’s Business Intelligence system, SCOUT.

What should I consider when interpreting my results? >

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