ESA Relationships

The following ESA relationship modules align with the Excellence in School Administration framework (PDF 112 KB) focus areas and include:

  • presenter notes with pre-reading and guidelines to deliver successfully sessions
  • PowerPoint presentations for each module

Communicate effectively

1.1 Oral communication

a) Face-to-face communication

b) Telephone communication

1.2 Written communication

a) Communication guidelines

b) Digital content email

c) Digital content website

Commit to customer service

1.3 Building relationships

a) Students as customers

b) Connecting with customers

c) Customer feedback

Work collaboratively

1.4 Teamwork

a) Keeping staff informed

Consistency and vision in planning

1.5 Promoting the school and its vision

a) School plan and school culture

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