Excellence in School Administration

Excellence in School Administration (ESA) supports a culture of continuous school improvement. It focuses on the professional development of school based non-teaching staff in all public school settings across NSW. It provides enhanced support for all school based non-teaching staff supporting the Department's Strategic Plan.

There are two elements to the ESA Strategy:

1 ESA Framework

The Excellence in School Administration Framework (PDF 112 KB)External link supports the growth of customer relationships and administrative practices across all school settings. The framework will assist schools to plan professional development for school based non-teaching staff teams leading to enhanced capacity.

2 ESA resources

A suite of ESA resources, which include e-learning modules, anywhere anytime recorded sessions, live adobe connect sessions and face-to-face sessions have been developed to support growth in quality customer relationships, team building and improving current processes and administrative practices in schools.

Excellence in School Administration Strategy

The Excellence in School Administration Strategy is designed to enhance the administrative capacity of the school by focusing on the relationships, leadership and administrative practices of non-teaching staff. It supports a culture of continuous improvement.

The strategy focuses in particular on the professional development of school based non-teaching staff in all school settings across NSW. It provides enhanced support for school administrative staff as the front-office face of the school.

NSW public education is undergoing major reform. The role of the school principal has been redefined, with more authority to make decisions and greater accountability for those decisions. To demonstrate successful accountability and enhance their focus on instructional leadership the principal is increasingly relying on quality administrative practices.

Evidence confirms that the quality of school customer relationships has an impact on community confidence in school operations and student enrolments. A key professional practice of school administrative staff is establishing quality customer relationships with the school community.

Effective administrative leaders will be supported to systematically build the capacity of school based non-teaching staff to enhance administrative mindsets and practices in two ways.

The two elements of Excellence in School Administration

The two elements of Excellence in School Administration are:

  1. Excellence in School Administration Framework
    A framework has been developed to support growth of customer relationships and administrative practices across all school settings. The framework will assist schools to plan professional development for school based non-teaching staff teams in conjunction with school based non-teaching staff working groups.
  2. Professional learning resources to support school based non-teaching staff growth
    New resources will build capacity for school based non-teaching staff in all school settings. A suite of resources for use online and face-to-face have been developed to support growth in quality customer relationships, team building and improving current processes and administrative practices in schools. An Excellence in School Customer Service 360 Reflection tool has also been developed to provide information about customer relationships.

Further information

For more information, please contact the PLNTS team at PLNTS@det.nsw.edu.au.

Return to top of page Back to top