Enhancing Capacity Program

The Enhancing Capacity Program supports all non-teaching staff in a school with a dedicated 20-week program of professional learning and networking opportunities designed to improve individual and team performance to:

  • deliver excellence in service to the entire school community – students, teachers, principals, parents/caregivers and visitors
  • build high-performing and well-functioning teams
  • develop best practices.
Our approach when supporting schools is to establish a collaborative partnership that values the experience and expertise of others to build high-functioning teams and adds value to the educational experience of students in NSW public schools.

Who is included

All permanent or long-term temporary staff from the below classifications are included in the program:

  • Aboriginal Education Officers
  • Business Managers
  • Community Liaison Officers
  • Farm Assistants
  • General Assistants
  • School Administrative Managers
  • School Administrative Officers
  • School Learning Support Officers
  • Student Support Officers

Program content

  • Tailored learning plan for each team member
  • Individual one-on-one 30-minute session with a Development Officer
  • Regular check in meetings between PLNTS staff and the principal
  • Role development network sessions
  • Leadership network sessions for business managers, school administrative managers and aspiring leaders.

Tailored Learning Plans

The Tailored Learning Plan is a document which aligns with the NSW Department of Education, the school and the learners' need to achieve the goals and values identified in the department's strategic plan, the School Strategic Improvement Plan and the participant's Performance and Development Plan (PDP).

A tailored learning plan is designed with each non-teaching staff member in a school. There are four focus areas – learning specific to their role classification, an identified school focus, an individual focus and other available department professional learning. These include:

  • developing self and others, engaging and working with the community, policy and procedures, managing customer complaints, PDP, WHS, planning and prioritising, wellbeing, school excellence, building relationships and working collaboratively
  • improving administrative mindsets and practices
  • building strong administrative teams in schools
  • promoting professional learning opportunities aligned to PDPs
  • supporting the implementation of change management practices
  • supporting the implementation of new school systems and structures.

Professional learning

Professional learning is designed around role statements, the NSW Public Sector Capability Framework, the Excellence in School Administration Framework (PDF 140 KB), industrial awards and the school plan.

Delivery includes:

  • live virtual sessions (examples of these can be found in the termly live schedule on Professional learning programs)
  • recorded/anytime on-demand sessions
  • face-to-face (when COVID restrictions are reduced) and
  • school development days designed to meet the needs of different classifications.

Non-teaching staff leaders

Non-teaching staff leaders (School Administrative Managers, Business Managers and aspiring non-teaching staff leaders) will have the opportunity for additional support that focuses on building leadership capabilities, including:

  • virtual learning opportunities
    • designed to include building a growth mindset, change management and establishing a network of leaders that will continue to provide ongoing support to each other
  • one-on-one coaching and mentoring
    • designed to meet the individual's needs to build leadership skills by having regular conversations and providing additional support opportunities.


Penny Granger – Principal, Millthorpe Public School

Enhancing Capacity Program feedback – Penny Granger

Chad Bliss – Relieving Director Educational Leadership, Orange Network

Enhancing Capacity Program feedback – Chad Bliss

Further information

For further enquiries, please contact the PLNTS team at PLNTS@det.nsw.edu.au or select the enquiry button below.

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