Introduction to Growth Mindset 

1 hour

In this interactive session gain a deeper understanding of the department’s complaints handling processes and learn how best to defuse customer tensions in difficult situations.

Software to be used: MS Teams – live session.

  • Wednesday 3 February 2021 - 11:15am
  • Wednesday 3 February 2021 - 12:45pm

Registration via MyPL (Course code: NT01050)

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