Introduction to Growth Mindset 

1 hour

In this interactive session gain a deeper understanding of the department’s complaints handling processes and learn how best to defuse customer tensions in difficult situations.

Software to be used: Zoom – live session.

  • Wednesday 6 October 2021 – 8:15 am
  • Monday 25 October 2021 – 9:30 am
  • Monday 8 November 2021 – 1:30 pm
  • Thursday 18 November 2021 – 1:30 pm
  • Thursday 9 December 2021 – 9:30 am

Registration via MyPL (Course code: NT01151)

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