Introduction to Growth Mindset
1 hour
In this interactive session gain a deeper understanding of the department’s complaints handling processes and learn how best to defuse customer tensions in difficult situations.
Software to be used: Zoom – live session.
- Wednesday 6 October 2021 – 8:15 am
- Monday 25 October 2021 – 9:30 am
- Monday 8 November 2021 – 1:30 pm
- Thursday 18 November 2021 – 1:30 pm
- Thursday 9 December 2021 – 9:30 am
Registration via MyPL