Customer complaints - role of SAS staff

1 hour

In this interactive session gain a deeper understanding of the department’s complaints handling processes and learn how best to defuse customer tensions in difficult situations.

Software to be used: MS Teams – live session.

  • Tuesday 10 November - 9:30am
  • Wednesday 18 November - 1:30pm
  • Friday 4 December - 10am

Registration via MyPL (Course code: NT01050)

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