Ensure everyone knows how messages will be sent and what channels they should be checking - for example, email, digital learning platforms, school website, social media, phone, web conferencing tools. It is important that you and your staff follow the agreed school processes for making contact with students and parents including:

• providing access to teachers for learning support
• EAL/D
• student counselling support.

It is also important that parents understand who can help them if they need technology support.

Parents or carers will be the go-between for many messages between teachers and students. Over-communicating is recommended to ensure everyone feels connected, supported, and confident.

• Learning at home has resources and advice for parents and carers.
  
• Use Google Forms or Microsoft Forms to collect information.

Try to make instructions as clear and concise as you can, use plain English and check if you or members of your school community need translation services.

Community digital access

• survey your community to determine the range of ICT literacy and preparedness
  
• consult with families to find out about access to devices or the internet
  
• loan devices to some families if needed
  
• organise how to record, deliver and maintain loaned devices.