User guide for schools

Scheme details for school decision makers

This scheme and the resources below will support schools to establish and maintain collaborative relationships with allied health service providers.

There are several ways in which schools may decide to engage a service provider via their school budget. These may include:

  • one-off
  • ongoing
  • short-term
  • long-term.

Therapists can be engaged to support:

  • individual students
  • small groups; these could be students, staff or even parents
  • whole classrooms and
  • teacher cohorts and support staff.

The Process

Step 1 is to review the Department’s prequalified provider database.

Instructions on using the platform.

Step 2 is to brief one or more providers on what the school’s requirements are. A briefing template can be used to create a brief and send to each provider.

Step 3 is to engage the chosen service provider(s) using the scheme order form.

Step 4 is to start collaborating with the provider(s). When starting either a new relationship with a provider or kicking off a new engagement with a known provider, it’s essential that everyone involved is clear on how they will work together. Below are templates that can be used or adapted to support the engagement with a service provider.

As the provider delivers the agreed services, the core school team or individual and provider may want to have regular check ins. As an example, Yandelora School has implemented processes that streamlines the sharing of information.

Step 5 is to review the engagement. During and after the engagement with the provider, schools should aim to monitor and then assess how things went. To do so thoroughly, schools may want to follow an evaluation process after a set period of time, or services. See the guide on evaluating the services delivered.

What is required from your school when an allied health provider delivers services under this scheme?

The Department has pre-screened providers for a variety of compliance and probity requirements to ensure that they meet these requirements. These include:

  • Organisational and staff experience and ability to deliver services to schools
  • Business credentials and insurances
  • NDIS registration status
  • Working with Children Status and completion of Mandatory Child Protection Training

We request that schools continue to do the following when a provider is delivering services:

  • Probity: Review the individual staff member’s status in eCPC to ensure they continue to have clearance to work with children as a contractor. We have requested that contractors who are new have all relevant documents and IDs on hand, and that they complete a declaration for child-related work prior to commencing their first school engagement
  • Induction: Please follow any of your school’s specific processes for induction of visitors. You can refer to this induction checklist for external providers.

Your responsibilities to the department

The department may reach out to schools on a half yearly basis to gather information on how the scheme has been used and the impacts of the delivered work. Therefore it would be helpful to maintain a record of the engagement. Key questions that may be asked are:

  • Did using the scheme make things easier for your school when engaging an external provider?
  • How well did the scheme resources meet your expectations?
  • How much time did it save you, if any, compared to the previous engagements the school had with external providers?
  • Were the resources easy to use?
  • How valuable is this scheme to your role? How could it be improved?
  • What impact did services delivered have on your students and staff?

Frequently Asked Questions

FAQs for schools.

Issue Resolution

In any situation of poor performance or issues with the working relationship, schools and providers should attempt to resolve any concerns through open lines of communication and a focus on achieving shared outcomes.

Please refer to this guide on providing feedback and issue resolution as the first port of call.

If support is required, or if schools would like to provide feedback, please email the department at to discuss further.


Please use the below link to provide feedback to the the Department. Thea team may reach out to schools directly to gather further details experiences working with providers, but this form may be used for unprompted feedback.

Feedback form.

Case Studies

We have collated a series of case studies on schools who are already engaging allied health services in their schools through their budgets to give a sense of what can be done and how.

Example case studies of schools:

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