User guide for schools

What is required from your school when an allied health provider delivers services under this scheme?

The department has pre-screened providers for a variety of compliance and probity requirements to ensure that they meet these requirements. These include:

  • Organisational and staff experience and ability to deliver services to schools
  • Business credentials and insurances
  • NDIS registration status
  • Working with Children Status and completion of Mandatory Child Protection Training

We request that schools continue to do the following when a provider is delivering services:

Probity: Review the individual provider’s WWCC status in eCPC (electronic Casual Pay Claims) to ensure it is current. We have requested that provider staff complete a declaration for child-related work prior to commencing their first school engagement.

Induction: Please follow your school’s specific processes for the induction of visitors. For further information about induction, you can refer to this induction checklist for external providers.

Your responsibilities to the department

The department is interested in how the scheme has been used and the impacts of the services. Key questions that you may wish to provide feedback on are:

  • Did using the scheme make things easier for your school when engaging an external provider?
  • How well did the scheme resources meet your expectations?
  • How much time did it save you, if any, compared to the previous engagements the school had with external providers?
  • Were the resources easy to use?
  • How valuable is this scheme to your role? How could it be improved?
  • What impact did services delivered have on your students and staff?
You can provide this feedback directly to the department by completing the Feedback form or emailing the scheme at

Frequently Asked Questions

FAQs for schools

Issue Resolution

Issues of poor performance and/or working relationship, should, as far as possible, be resolved by schools and providers through open lines of communication and a focus on achieving shared outcomes.

A guide on providing feedback and issue resolution is available to support this..

If further support is required to resolve an issue with a provider please email the scheme at

The Yandelora School case study

Yandelora School has put in place processes to integrate allied health services into student learning.

Return to top of page Back to top