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It is good practice for school staff to monitor and evaluate the service on an ongoing basis. The school and provider can discuss and agree to service monitoring and evaluation arrangements at the kick off meeting. An evaluation template is available that may help measure the impact of these services.
Providers are required to report to the department regularly on the services that they have provided under this Scheme, including where services have been delivered, the nature of those services and the value of those services. This data allows us to monitor the use of the Scheme and evaluate its effectiveness.
Schools are not required to report or provide feedback on their use of the Scheme. However, we ask that, if possible, schools provide feedback on their experiences so that we can understand how the Scheme is being used and its impacts on supporting students and staff. We have provided a list of questions to consider, as part of this feedback, in the Schools User Guide.
A fact sheet is available on providing feedback and resolving issues with Scheme providers.