Engaging with service providers.

Phase 1


School staff can search the Scheme database. Searches can be done by location and service type or by using a free text search box. Staff can then review the provider's details to find the best match for their school’s needs before making contact.

Step 1: search - video explainer

Phase 2


To obtain a quote for the work, school staff need to brief their chosen provider(s). A detailed brief will assist the provider to understand the needs of the school and prepare a quote based on these needs. The brief should contain as much detail as possible. A brief template has been created for this purpose.

Step 2: brief - video explainer

Phase 3


Schools can engage the preferred provider using the Scheme Order Form. Staff can reference or attach the brief to the order form as a way of specifying the agreed services. All fields in the Order Form must be completed. When completing the Order Form, please tick Specialist Allied Health and Behaviour Support Provider Scheme’ at the top of the form.

Note that the Order Form is part of a more detailed agreement, the Human Services Agreement, which each provider on the Scheme has entered into. The Order Form ensures schools are protected by the terms of the full agreement.

Step 3: engage - video explainer

Phase 4


Good collaboration between school staff and the provider will support service delivery that best meets the needs of students. Collaborative work should ideally start with a kick off meeting between relevant staff and the provider to establish shared expectations and ways of working together. A kick off agenda template and kick off agreement template have been developed to support this meeting.

Full instructions on probity requirements for providers visiting your school can be found in the School User Guide.

Step 4: collaborate - video explainer

Phase 5

Monitor, review and evaluate

It is good practice for school staff to monitor and evaluate the service on an ongoing basis. The school and provider can discuss and agree to service monitoring and evaluation arrangements at the kick off meeting. An evaluation template is available that may help measure the impact of these services.

Providers are required to report to the department regularly on the services that they have provided under this Scheme, including where services have been delivered, the nature of those services and the value of those services. This data allows us to monitor the use of the Scheme and evaluate its effectiveness.

Schools are not required to report or provide feedback on their use of the Scheme. However, we ask that, if possible, schools provide feedback on their experiences so that we can understand how the Scheme is being used and its impacts on supporting students and staff. We have provided a list of questions to consider, as part of this feedback, in the Schools User Guide.

A fact sheet is available on providing feedback and resolving issues with Scheme providers.

Step 5: monitor and review - video explainer
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