Engaging with service providers.

Phase 1


School staff can search a database included in the scheme. Searches can be done by location and service type or by using a free text search box. Staff can then review the provider's details to find the best match for their school’s needs before making contact.

Step 1: search - video explainer

Phase 2


In order to obtain a quote for the work, staff need to brief their chosen provider(s). A detailed brief will assist the provider to understand the needs of the school and price their services accordingly. The brief should contain as much detail as possible. A brief template has been created that is recommended for this purpose.

Step 2: brief - video explainer

Phase 3


The preferred provider can be engaged using the Scheme Order Form. Staff can reference or attach the brief to the order form as a way of specifying the agreed services. All fields in the Order Form must be completed. When completing the Order Form, please tick Specialist Allied Health and Behaviour Support Provider Scheme’ at the top of the form.

Note that the Order Form is part of a more detailed agreement, the Human Services Agreement, which each provider in the scheme has entered into. The Order Form ensures schools are protected by the terms of the full agreement.

Step 3: engage - video explainer

Phase 4


In the delivery phase, good collaboration between school staff and the provider will support the best delivery of the service. The work should ideally start with a kick off meeting between relevant staff and the provider to establish a set of shared expectations and ways of working together. A kick off agenda template has been developed to support this meeting, along with a kick off agreement template.

Full instructions on probity requirements for providers visiting your school can be found in the School User Guide.

Step 4: collaborate - video explainer

Phase 5

Monitor, review and evaluate

It is good practice for school staff to monitor the delivery of the service while it is being delivered and then evaluate its effectiveness. How the service will be monitored and evaluated may be agreed upon at the kick off meeting. An evaluation template is available that may help with measuring the impact of the services delivered.

Providers are required to report to the department regularly on the services that they have provided. They report on where services have been delivered, the nature of those services and the value of those services. This data allows us to monitor the use of the scheme and evaluate its effectiveness.

Schools are not required to report or provide feedback on their use of the scheme. However, we ask that, if possible, staff also provide us feedback on their experiences so that we can understand how the scheme is being used and what impact it is having. . We have provided a list of questions to consider in the Schools User Guide.

Completing the Evaluation template may help when considering and measuring the impact of the services delivered. Additionally, we have developed a providing feedback and resolving issues factsheet, to be used if required.

Step 5: monitor and review - video explainer
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