Improving the Learning and Support Journey

The Improving the Learning and Support Journey is part of the department’s commitment to deliver on the Disability Strategy and improve the family experience. Improving the Learning and Support Journey will streamline the Access Request process that is used to apply for additional learning and support provisions for a student, above what is available within usual school resources.

Introduction

The NSW Department of Education's vision is to be Australia's best education system and one of the finest in the world for all children and young people.

We are committed to continuously improving the education experiences and outcomes for all students in NSW. We envisage an education system where all schools and classrooms have the support they need to educate and include the range of children and young people in their local community.

The Access Request process is used to apply for additional learning and support provisions for a student, above what is available within usual school resources.

Through our ongoing work with families and schools we heard of the need to improve the process, including the timeliness and consistency, and clarity on how the process works.

We developed the Improving Learning and Support Journey project to simplify the current Access Request process. We are improving our support of transition planning for students moving between school settings. We are working towards more transparent, consistent and timely panel processes. We are prioritising more effective, timely communication to parents and schools in response to Access Requests.

Our commitment

Our commitment is to improve the learning and life outcomes of students with disability. We want to do this in a way that reduces the time spent on the process by schools. We want to maximise the time our schools spend with their students.

Our process

We have worked collaboratively across the department and have engaged external stakeholders to better understand the journey through the Access Request process from each perspective: parents and carers, students and schools. We engaged in field observation with panel reviews and interviewed schools to gain greater understanding of the needs and expectations for each user.

We will continue to work with all our partners to improve the process. We encourage open transparent communication and for you to share your feedback with us.

Our achievements

Learn more about the changes we've already made to the Access Request process:

We are also testing new approaches to improve the Access Request process through pilots in schools:

Resources

These resources are design to support schools and school support staff to communicate the changes to the Access Request process.

Contact us

You can contact the Improving Learning and Support Journey team via:

E: learningandsupportjourney@det.nsw.edu.au

Ph: 0436 937 653

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