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Communication and interpersonal skills

Communication and interpersonal skills

These skills enable students to interact with others and understand the social norms that provide the foundation for socially responsible behaviour.

  • Interpersonal communication: verbal and non-verbal communication, active listening, expressing feelings, giving and receiving feedback.
  • Negotiation and refusal: negotiation, conflict management, assertiveness, refusal.
  • Empathy building: ability to listen, understanding others’ views, needs and circumstances.
  • Cooperation, inclusion and teamwork: appreciating diverse perspectives, expressing respect for others’ contributions and different styles, assessing one’s own abilities, working collaboratively.
  • Advocacy: influencing, persuading, networking, leading and motivating.
  • Relationship and community building: appropriate expression of thoughts, emotions and opinions, connecting with others, networking, respecting diversity
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