Complaints and grievances flowchart

Schools Animal Care and Ethics Committee

Steps to be followed when complaints or grievances are made to a school about mistreatment of animals.

The following flowchart assumes schools are using a:

  • Complaints Handling Policy.
  • Incident Notification and Response Policy.

Any person who receives a complaint involving animals must attend to the immediate needs of any injured or harmed animals. This may be done by contacting the owner or an appropriate qualified person, such as a veterinarian or teacher with appropriate skills. The immediate support of any student must be assessed and addressed as well.

flowchart showing steps in the resolution of complaints and grievances flowchart showing steps in the resolution of complaints and grievances

Download the flowchart

Return to top of page Back to top