Student support officers

Student Support Officers (SSOs) work with school counselling services and the department’s wellbeing team to enhance the wellbeing and learning outcomes of students.


The NSW government is investing $88.4 million in an initiative to provide every public high school in NSW with a full-time counselling support service on site, as well as a full-time SSO.

We are continuing to grow the workforce in this area and a number of SSO positions have just been released, launching the first phase of the initiative. The positions will be progressively phased in over three years.

The first round of SSO roles are now advertised and open for application for those who currently hold the required qualifications.

SSOs support the implementation of the school’s whole-of-school approach to wellbeing, helping students develop social and emotional skills through targeted strengths-based programs and strategies that build resilience, coping skills and positive relationships.

They also have a pivotal role in working collaboratively with external and other government agencies in their support of students and their families.

Access Frequently Asked Questions about SSOs here.

Watch Charlie’s story to learn more about the Student Support Officer role and how you can change careers and change lives!

Charlie is an experienced SSO working at Prairiewood High School. In this video, he shares his experiences and encourages others to join the profession


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