Prepare for difficult conversations
Leaders can prepare to have a difficult conversation by-
- initiating a conversation. Communicate with the other person regarding the nature of the meeting, for example ‘I’d like to talk with you about...’ and invite them to do some preparation of their own to support the discussion.
- selecting an appropriate time and place. Mutually agree on a time and place where all parties can feel talk comfortably to talk, will not be without being interrupted, and have sufficient time to have the discussion.
- keeping a positive mindset. Remember the conversation is not a personal attack, but an opportunity for growth.
- considering if a support person should witness the conversation, and if so, ask this question or make this known prior to the meeting
- using a script, to prepare and rehearse the conversation.