A new approach for supporting schools - what the new model introduces

One of the major goals of the School Success Model is to support all schools with quality tools and targeted advice needed to help every student achieve their potential. We are committed to supporting our staff, despite the challenges we may face as we continue to deliver education to NSW public school students in a period of change and recovery.

We know that to drive improvement across our schools we need to enhance the quality of support and planning schools utilise in their everyday practices. This year we are bringing together school data, new teaching resources and specialist staff to work with principals to drive progress and improvement in areas such as reading and numeracy, wellbeing and attendance.

These supports are integral to our Continuous School Improvement journey in developing our 3 domains - Learning, Teaching and Leading - so that every student, every teacher, every leader and every school improve every year.

The types of support will range from access to system-designed and quality assured universal resources available to all schools to more targeted and strategic approaches to lift results in schools facing greater learning challenges. Guided and strategic support is characterised by evidence-based and customised support for schools that is delivered by specialists in collaboration with the school’s leadership team and DELs.

The new approach to supporting schools is based on the school’s current results and their level of need to achieve progress. The greater the need, the greater level of support is given to schools.

This support approach will be delivered to schools across priority learning areas such as reading and numeracy, attendance, Aboriginal HSC and financial management content areas.


The School Success Model reform is leading the delivery of a new approach for supporting schools. The new approach to supporting schools is based on the school’s current results and their level of need to achieve progress. The greater the need, the greater level of support is given to schools.

It delivers three types of system support - universal, guided or strategic support - across priority areas such as reading and numeracy. Definitions for each category of support are noted below.

Type of support Description of support Example in practice

Universal support

A self-service support type delivered through one central digital hub, currently the Universal Resource Hub, or professional learning.

Curated and quality assured evidence-based resources available to schools.

Teachers using quality assured resources on the system’s Universal Resources Hub

Head Teachers or Assistant Principals sharing examples of useful and effective resources with teaching staff on the Hub

Guided support

Targeted guidance by DELs and/or specialists to identify, discuss and support the implementation of appropriate universal resources. Guidance provided for specific area(s) identified by the system and/or schools such as reading or numeracy.

Directors, Educational Leaders directing specific resources on the system’s Universal Resources Hub for use in a particular learning area, for instance reading, in their planning sessions with principals

Regular consultations and ongoing coaching between Directors, Educational Leadership, Principal Education Officers and Principals on suitable universal resources

Strategic support

Intensive and customised support delivered by dedicated specialists in collaboration with the school’s leadership and DELs Support provided for specific area(s) identified by the system and/or schools.

A 15-week program led by the system’s Lead Specialists Literacy and Lead Specialists Numeracy, who work closely with schools to identify areas of teaching that need support and plan how to improve them, for instance improving students’ comprehension and vocabulary skills.

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