Keeping children safe and happy

One of the department's goals is that every child is known, valued and cared for. Here are some of the ways we help keep your child safe and happy.


Teachers in NSW public schools are university trained and professional. They are sensitive to the needs of young children and will be there to help and guide them. Your child’s teacher will let you know the best way to keep in touch with them and find out about your child’s progress. Keep your child’s teacher informed of any changes in your child’s life that may affect their learning or enjoyment of school.

School counsellors

School counsellors are experienced teachers who are also qualified psychologists with postgraduate qualifications in school counselling. They can help students who are having difficulties at school or home. They can also help families to access services outside of school if needed. You usually need to make an appointment with the school counsellor by phoning the school.

Anti-bullying environment

All public schools actively prevent bullying by having programs such as peer support that encourage appropriate behaviour, and build self-esteem and respect for others. Schools also have plans in place to deal with bullying or harassment, and school staff are trained to deal with these situations. You can get a copy of your school’s anti-bullying plan from the school office.

Check out the NSW anti-bullying website where you will find resources and information for schools, parents and carers, and students.

The Office of the eSafety commissioner is committed to helping all Australians have safe, positive experiences online.

Additional care

Public schools provide a range of other staff who contribute to personalised learning and support for students where needed.

These positions include:

  • learning and support teachers
  • English as an additional language or dialect teachers
  • community information and liaison officers
  • home school liaison officers
  • Aboriginal education teams.

Gifted and talented

Gifted and talented children have above average potential in one or more areas of intellectual, creative, social or physical ability. Opportunities exist in all NSW public schools for gifted and talented children. Contact your school to talk with the principal about the programs offered.

Students with additional learning and support needs

The NSW Government’s Every Student, Every School initiative is strengthening the provision of personalised learning and support for students with diverse additional needs. It has a strong focus on professional learning for teachers and support in our public schools.

If your child has any additional learning needs, inform the principal. The NSW Department of Education provides a range of specialist services to support students with additional learning and support needs. This includes support for students’ diverse needs in learning or behaviour, students with disability, students with additional health and wellbeing needs, as well as students from diverse cultural and language backgrounds.

Every regular NSW public school has a learning and support teacher who works directly in the school to support students with additional needs and their classroom teachers.

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