Information for providers
Registrations and redemptions for the BASC Voucher Program have now closed. Parents had until 31 January 2023 to redeem a voucher with a participating provider. Funds from the voucher can be used to pay for sessions of care until the $500 is exhausted, or until the end of the program on 30 June 2023.
If you have any questions, please reach out to the BASC team at bascreform@det.nsw.edu.au or on 1300 244 145.
Before and After School Care Compliance Reporting
As part of the BASC Voucher program, the Commonwealth and NSW Governments require reporting on all the BASC vouchers redeemed, funds expended, and session details.
Compliance Reporting Tool
Following registration approval, providers will receive the BASC Voucher Compliance Reporting Tool by email. The tool is a spreadsheet that will require updating, and uploading at the end of each school term.
For further information on how to use the tool, you can watch our
BASC Voucher Industry Briefing Sessions
The Department of Education and Service NSW held an industry briefing session for all OSHC providers on Monday 14 February 2022. The session provided an overview of the BASC Voucher Program as well as a demonstration on how to register your service.
You can watch the recording of this session here.
A second industry briefing was held on 24 February 2022 to assist providers on how to report their vouchers. This session ran through the Department's Reporting Compliance tool.
You can watch a recording of this session here
Frequently Asked Questions
Who is eligible for these vouchers?
Families in NSW with a child enrolled at a NSW primary school and before and after school care service.
Can Family Day Care services register for the vouchers?
Yes, Family Day Care services who have approval to provide Before and After School Care can register for the vouchers.
Can the BASC Vouchers be used for Vacation Care?
Yes, the vouchers can be used to cover the cost of the parent gap fee for before and after school care and vacation care sessions.
When do I have to submit my BASC Voucher reporting tool?
Please find the reporting schedule below.
| Term (2023) | Related dates | Due date for report submission |
|---|---|---|
| 1 | 28 January - 25 April 2023 | 15-May-23 |
| 2 | 26 April - 30 June 2023 | 7-Aug-23 |
How do families claim the vouchers?
Families will have until 31 January 2023 to claim and redeem their BASC Voucher/s.
Families can claim the voucher via the Service NSW app on a smartphone device, or by following the verification steps as outlined on the Service NSW website: https://www.service.nsw.gov.au/basc-voucher.
How do families redeem their voucher?
Families will need to apply for the voucher via the Service NSW app on a smartphone device, and follow the verification steps as outlined.
Families can only redeem their voucher at your service if you have registered with Service NSW, and have received approval to participate in the BASC Voucher program.
Can vouchers be applied to a family with debt at the service?
As per the BASC Voucher terms and conditions, families can present a BASC Voucher code to a registered provider on or before 31 January 2023 for redemption. However, the BASC Voucher must be applied to before and after school care services delivered between 28 February 2022 and 30 June 2023 (inclusive). There are no limitations stated in terms and conditions in relation to applying the voucher to a previous debt. In the instance where a family has a previous debt, providers can apply the voucher to this, but must report how many sessions the voucher would have been applied to (if there was no debt) in the Compliance Reporting Tool and apply a date from 28 February 2022 and 30 June 2023 to the sessions.
When will families be able to redeem the voucher?
Families can apply for the vouchers from 28 February 2022 via the Service NSW app, online or at a local Service NSW Centre. Once they have successfully claimed their voucher from Service NSW, they can approach approved before and after school care services to redeem their voucher.
How do Before and After School Care providers scan vouchers?
Vouchers can be scanned with a mobile device or tablet using the MyService NSW Business App. Unique, single use codes will be issued for each voucher and can be entered manually via the MyService NSW Business App.
When will Before and After School Care providers get paid?
Service NSW will automatically process payments to approved Before and After School Care providers within 14 business days of the voucher redemption process. Payments will be made to the bank account details nominated by the Before and After School Care provider.
What are the reporting obligations for providers?
As part of the BASC Voucher program, the Commonwealth and NSW Governments require reporting on all the BASC vouchers redeemed, funds expended, and session details.
Following registration approval, providers will receive the BASC Voucher Compliance reporting tool by email. The tool is a spreadsheet that will require updating, and uploading at the end of each school term.
Instructions on how to use the tool will be sent to all approved providers, including a how-to guide.
Are families who attend a school outside of NSW eligible for BASC Vouchers?
Families who have a residential address in NSW but attend a school in another state such as Victoria or Queensland may be eligible for the BASC Voucher Program, as long as the BASC provider operates in NSW.
What happens when care is shared between separated parents?
Under the Program, only one voucher can be issued for each child. This means that the first parent to apply for the voucher is the parent who will be issued the voucher for that child, and we encourage parents to come to an agreement in relation to how to use the voucher in their circumstances.
Who can I speak to for more information?
If you have any questions, please reach out to the BASC team at bascreform@det.nsw.edu.au or on 1300 244 145.